Assistant Event Coordinator

CMi Printing And Event Management Sdn Bhd; Kuantan; On-site; MYR 100,000 - 150,000; Full time

Job summary

A prominent event management company in Kuantan, Pahang, is seeking a Floor Manager. You will be responsible for overseeing the event from initial planning, scheduling final meetings, managing the event day operations, to conducting post-event follow-ups. Strong communication and problem-solving skills are essential. This role requires thorough knowledge of event logistics and great customer service skills, ensuring every event runs smoothly and meets client expectations. Competitive compensation will be offered.

Qualifications

• Experience in managing event logistics effectively.
• Strong interpersonal and communication skills.
• Ability to multitask and solve problems promptly.

Responsibilities

• Collect and manage all initial event details.
• Schedule and manage final meetings for smooth operations.
• Ensure event flows smoothly on the event day.
• Conduct post-event management and feedback collection.

Skills

Event management

Communication skills

Problem-solving

Customer service

Job description

CMi Printing And Event Management Sdn Bhd – Kuantan, Pahang

A. Customer Information & Documentation Management (Pre-Event)

• Collect and manage all initial event details including selected package, number of guests, external vendors, menu, event schedule, and special requests.

• Review customer payment status, deposits, and booking confirmation.

• Create an official Event WhatsApp Group and ensure all relevant parties are added correctly.

• Be responsible for providing clear, accurate, and professional responses in all customer WhatsApp groups.

• Handle and resolve all customer enquiries, requests, or issues professionally throughout the event preparation period.

B. Scheduling & Managing Final Meeting

• Schedule and confirm the final meeting date.

• Provide a complete briefing on event flow and CMi SOPs.

• Communicate guidelines for external vendors.

• Prepare final meeting forms prior to the session.

• Distribute final meeting documents to the Floor Manager and Operations team.

• Circulate final meeting information to all operational teams.

• Update catering-related information for the event.

• Prepare seating plans, layouts, and event schedules.

• Check and confirm hall readiness and facilities.

C. Event Day Management

• Welcome customers and introduce yourself as the Floor Manager.

• Conduct a pre-event ground check to ensure hall cleanliness, layout setup, and readiness.

• Ensure all lighting systems, blowers, and related equipment are switched on and functioning properly before the event starts.

• Perform duties as Floor Manager on the event day.

• Ensure the holding room is prepared and available.

• Monitor event flow and resolve any issues during the event in accordance with company SOPs.

• Ensure the event runs according to the agreed timeline discussed during the final meeting.

POST-EVENT RESPONSIBILITIES

D. Post-Event Management

• Meet with the couple and family to express appreciation and request feedback.

• Ensure the couple and family leave the hall in good condition.

• Thank customers and share the feedback link in the customer WhatsApp group, requesting a 5-star review.

• Prepare a brief post-event report (issues encountered & success points).

• Send appreciation messages in the event group.

• Conduct a final ground check after the event to ensure the hall is clean, organized, and ready for the next event.

• Ensure all electrical equipment is switched off, including lights and air-conditioning units.

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