Assistant Customer Service Administrator at Fitness Centre

Level Up Fitness Sdn Bhd; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A fitness center in Malaysia is seeking a bright and enthusiastic Assistant Customer Service Administrator to support gym operations and enhance member experiences. This role involves membership management, front desk operations, and exceptional member support. Ideal candidates will possess excellent communication skills, be flexible to work shifts, and demonstrate a proactive attitude. Join a dynamic team dedicated to promoting health and well-being and enjoy a fun work environment.

Benefits

Dynamic and energetic team

Fun and supportive work environment

Valuable experience in the fitness industry

Qualifications

• You are cheerful, outgoing, and articulate in English.
• You're comfortable working shifts, including evenings and weekends.
• You have a keen eye for detail and can manage administrative tasks.

Responsibilities

• Sign up new members and process cancellations.
• Greet members and manage inquiries at the front desk.
• Collect payments and manage stock inventory accurately.
• Investigate and report rule infringements in the gym.
• Assist members with their inquiries and complaints.
• Maintain cleanliness and tidiness of the gym and office areas.

Skills

Excellent Communication Skills

Customer Service Orientation

Team Player Mentality

Organized and Detail-Oriented

Education

Diploma or Degree in Hospitality/Tourism/Hotel Management, Sports Science & Management, or related field

Tools

Microsoft Excel

Job description

Assistant Customer Service Administrator at Fitness Centre

Level Up Fitness Sdn Bhd – Johor Bahru, Johor

Level Up Your Career! Join Our Energetic Team as an Assistant Customer Service Administrator for Gym Operations!

Are you a bright, enthusiastic individual with a passion for fitness and delivering exceptional customer service? Do you thrive in a dynamic environment and enjoy making a positive impact on people's day? If so, Level Up Fitness in Tebrau, Johor Bahru is looking for YOU!

We're seeking a friendly and organized Assistant Customer Service Administrator professional to play a vital role in the smooth and efficient operation of our vibrant gym. You'll be the welcoming face and helpful hand that our members rely on, ensuring a positive and supportive atmosphere.

What You'll Be Doing

• Membership Management: Seamlessly sign up new members, process cancellations, and clearly explain our membership options and terms.
• Front Desk Operations: Warmly greet members and guests, manage entry access (ensuring only authorized individuals enter), and handle inquiries efficiently.
• Payment & Stock Handling: Accurately collect and record payments, and manage stock inventory with precision.
• Maintaining a Safe & Respectful Environment: Investigate and report any rule infringements, ensuring a positive experience for all. You'll also monitor camera recordings to uphold gym guidelines.
• Exceptional Member Support: Proactively assist members with their enquiries, address complaints with empathy, and fulfil their requests effectively.
• Communication Champion: Keep our members informed about gym updates and membership matters through our SMS, WhatsApp and email system.
• Facility Care: Take pride in maintaining the cleanliness and tidiness of the gym and office areas daily.
• Equipment Monitoring: Regularly inspect equipment to ensure it's functioning correctly and report any maintenance needs.
• Team Collaboration: Work effectively within the team, escalating complex issues to your supervisor after initial attempts at resolution.
• Contributing to a Positive Vibe: Your friendly demeanor and proactive approach will directly contribute to a fantastic experience for our members and guests.

What You'll Bring to the Team

• A Sparkling Personality: You're naturally cheerful, outgoing, and possess a genuine smile that lights up the room!
• Excellent Communication Skills: You are articulate and confident in conversing fluently in English. Proficiency in other languages is a definite plus!
• Flexibility: You're comfortable working in shifts, including weekday evenings until 10:00PM, Weekends, and Public Holidays, to meet the needs of our members.
• Basic Computer Skills: You're proficient in using basic functions of Microsoft Excel.
• A Keen Eye for Detail: You're organized and meticulous in your administrative tasks.
• A Proactive Attitude: You're able to identify and address potential issues before they escalate.
• A Team Player Mentality: You thrive in a collaborative environment and are always ready to support your colleagues.

Bonus Points If You Have

A Diploma or Degree in Hospitality/Tourism/Hotel Management, Sports Science & Management, or a related field.

At least 1 year of working experience in a similar customer service or administrative role (fresh graduates with the right attitude are also encouraged to apply!).

A genuine interest in health and fitness.

Why Join Level Up Fitness?

Be part of a dynamic and energetic team that's passionate about health and well‑being.

Enjoy a fun and supportive work environment.

Gain valuable experience in the fitness industry.

Opportunity to interact with a diverse and engaging member base.

Contribute directly to creating a positive and welcoming atmosphere for our community.

Ready to Level Up Your Career?

If you're a motivated and enthusiastic individual who fits this description, we'd love to hear from you! Please submit your resume and a brief cover letter highlighting your relevant experience and why you're the perfect fit for Level Up Fitness.

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