Area Manager, Sephora Malaysia

Sephora; Kuala Lumpur; On-site; MYR 80,000 - 110,000; Full time

Job summary

A leading beauty retailer is seeking an Area Manager in Kuala Lumpur, Malaysia, responsible for the overall performance of multiple stores. The ideal candidate will possess proven leadership experience, strong communication skills, and a deep understanding of customer service in retail. This role emphasizes team leadership, operational excellence, and achieving sales targets through effective management. Join us to be part of a community that values diversity, empowerment, and growth.

Benefits

Inclusive work environment

Opportunities for learning and growth

Culturally diverse team

Qualifications

• Proven experience in a leadership role within the retail industry.
• Sound understanding of performance evaluation metrics.
• Exceptional communication and interpersonal abilities.

Responsibilities

• Oversee performance and operational excellence of multiple stores.
• Deliver top line business results by optimizing resources.
• Motivate and develop retail team consistently.

Skills

Leadership experience

Communication skills

Business acumen

Customer service understanding

Ability to drive change

Job description

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Sephora SEA's omni channel business spans over 8 countries (Australia, India, Indonesia, Malaysia, New Zealand, the Philippines, Singapore and Thailand) with 100+ stores and boasts some global flagships such as ION and Raffles City in Singapore, F88 in Kuala Lumpur and Pitt Street in Sydney. Sephora SEA is experiencing rapid growth in the region with new store openings and business channels (i.e., Click and collect and marketplace).

The Area Manager is responsible for the overall performance and operational excellence of multiple retail stores within a defined geographic area. This role requires a highly motivated and experienced leader with a passion for retail, a strong understanding of sales and customer service, and the ability to drive results through effective team management. The Area Manager will ensure consistent execution of brand standards, maximize sales and profitability, and cultivate a positive and engaging work environment for the teams.

You will shine here if you enjoy…

Business Performance

• Deliver Top Line business results (business KPI) by optimizing resources and customer service
• Analyse and communicate results to identify trends and opportunities
• Achieve store profitability target by managing store expenses

Operational Excellence

• Optimize operational efficiency to meet audit standards across all functions of the store
• Partner with Marketing team to ensure in-store activations/events deliver on sales objectives
• Ensure store presentations are in line with Sephora standards
• Monitor service standards across store

Team Leadership and Talent Development

• Motivate, develop and coach our retail team
• Optimize store resources by analyzing productivity of man-hours on selling vs non-selling activities and store traffic
• Train and coach store managers and Store Management Team
• Complete performance review and implement performance plan
• Address employee relations issues promptly and effectively

We would love to hear from you if you are/have…

• Proven experience in a leadership role / managerial capacity within retail industry
• Knowledge of performance evaluation metrics and principles
• Sound understanding of optimization of store operations and standards for success
• Exceptional communication and interpersonal abilities
• Strong business acumen with a strategic orientation
• Ability to travel frequently within the assigned area within Malaysia
• Adaptable to changing customer behavior and market trends, with a focus on innovation and creativity to drive category initiatives
• Agility to effectively drive change and innovation with a customer‑centric approach
• Strong leadership skills to ensure effective collaboration and high performance

Here, you will find:

• Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit
• Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
• Work that brings fulfilment, from delighting clients every day, to inspiring our industry at large, every action makes a difference

It is in the Sephora DNA to champion a world of inspiration and inclusion where everyone can celebrate their beauty. You can be yourself, because you are what sets us apart. Join us and belong to something beautiful.

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.