Area Management (Whole Malaysia)

BEST GLOBAL LOGISTICS TECHNOLOGY (MALAYSIA) SDN BHD; Kuala Lumpur; On-site; MYR 80,000 - 100,000; Full time

Job summary

A logistics technology company in Kuala Lumpur is seeking a qualified individual for managing and developing franchise shops. The role focuses on operational management, ensuring optimal performance through data analysis, and enhancing customer satisfaction. Candidates should have at least 5 years of experience in franchise or logistics management, possess excellent communication skills, and be able to work independently. A bachelor's degree in a related field is required, along with a strong analytical mindset ready to adapt to a fast-paced environment.

Qualifications

• Minimum 5 years of experience in franchise management or logistics.
• Ability to work independently and manage time effectively.
• Familiarity with franchise operations and cost control.

Responsibilities

• Manage development and onboarding of franchise shops.
• Oversee daily operations and evaluate shop performance.
• Enhance customer satisfaction by optimizing service processes.
• Conduct data analysis and provide reports for decision-making.

Skills

Strong analytical and logical thinking

Excellent communication skills

Relationship management skills

Customer service awareness

Problem-solving skills

Education

Bachelor's degree in logistics management or related field

Tools

Microsoft Office

Job description

Franchise Shop Management and Development

Manage the development, selection, and onboarding of BEST's franchise shops within the region, optimizing the allocation of existing resources.

Develop and implement optimization plans for franchise shops based on market needs and strategic goals to ensure efficient operations.

Analyze operational data and business performance to promote shop performance improvements.

Franchise Operations and Daily Management

Oversee the daily operations of BEST's franchise shops, including operational planning, policy implementation, and cost control.

Conduct regular evaluations of shop performance, develop and implement targeted improvement measures.

Provide business training and supervision to franchisees, driving the execution of major projects and ensuring compliance with company policies and standards.

Conduct assessments, evaluations, and elimination processes for underperforming franchise shops to maintain overall operational quality within the region.

Customer Satisfaction Improvement

Enhance customer satisfaction across the region by optimizing service processes and improving service quality, fostering customer trust.

Respond promptly to and resolve operational issues or customer complaints to uphold the company's brand image.

Data Analysis and Reporting

Collect and analyze operational data from BEST's franchise shops, providing comprehensive reports to support business decision-making.

Develop strategic plans and execution programs based on market trends and operational data to align with regional development goals.

Job Requirements

Bachelor's degree or above, preferably in logistics management, supply chain management, business administration, or related fields.

At least 5 years of experience in chain business management, franchise management, or multi-location operations; logistics industry experience is a plus.

Strong ability to work independently, with excellent communication and relationship management skills.

Strong analytical and logical thinking abilities, capable of making data-driven decisions and ensuring execution.

Familiarity with franchise operations and processes, with a solid understanding of standardization and cost control.

Excellent customer service awareness and problem-solving skills, with the ability to respond to complex situations promptly.

Willingness to travel frequently and adapt to a fast-paced working environment.

Preferred Qualifications

Experience in regional management within the logistics or franchise industry.

Proven success in franchise shop development and optimization.

Experience in training and team management, with the ability to motivate teams and achieve goals.

Application Questions

• How many years' experience do you have in the logistics, freight & delivery services industry?
• Which of the following types of qualifications do you have?
• Which of the following Microsoft Office products are you experienced with?
• Which of the following languages are you fluent in?

About the Company

BEST Global Logistics Technology (Malaysia) is a trusted provider of e-commerce delivery solutions, powered by advanced technology and experienced management. As a subsidiary of BEST Inc., we offer comprehensive logistics services across Malaysia, including domestic and cross-border express delivery, road freight, and warehousing. BEST Express, our dedicated delivery service, provides cost-effective, customizable door-to-door solutions across 13 states and 3 Federal Territories—supporting businesses and enhancing the e-commerce experience.