Application Support (ERP)

SL Information Solutions Sdn Bhd; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology solutions firm based in Selangor is seeking a help desk support professional to serve as the first point of contact for customer issues. Responsibilities include responding to inquiries, resolving software and hardware problems, and maintaining customer data. Candidates should possess a Bachelor's in Computer Science and demonstrate strong analytical and troubleshooting skills. Fresh graduates are encouraged to apply, and related experience is a plus.

Qualifications

• Strong technical background necessary.
• Ability to work under pressure is essential.
• Experience in troubleshooting and providing help desk support is preferred.

Responsibilities

• Serve as the first point of contact for customer inquiries.
• Respond to hardware or software user issues professionally.
• Track, route, log and redirect problems to the correct resources.

Skills

Analytical skills

Troubleshooting skills

Customer support

Education

Bachelor's Degree in Computer Science or equivalent

Job description

SL Information Solutions Sdn Bhd – Petaling

Serving as the first point of contact between customer and the company.

Responding to inquiries and resolving between hardware or software with the user issues in a fast and professional way following with the standard help desk procedures.

Track, route, log and redirect problems to correct resources.

Responsible for the requests for application issues assistance in person, via phone, chat, or email.

Walk customers through problem solving process.

To identify and escalate situations requiring urgent attention.

To inform management of recurring problems.

Training and Support

Assist to update training manuals for new and revised software and hardware.

Update customer data and prepare activity reports.

General

To perform other duties at the discretion of superior and/or management.

Requirements

• Possesses Bachelor's Degree/Post-Graduate Diploma/Professional Degree in Computer Science/Information Technology or equivalent.
• At least 1 year and above working experience in a related field will be an added advantage.
• Fresh graduates are encouraged to apply.
• Strong technical background.
• Excellent analytical and troubleshooting skills.
• Ability to work under pressure.
• Related experience and training in troubleshooting and providing help desk support.