Application Support Engineer

Standard Life Aberdeen; Kuala Lumpur; On-site; MYR 80,000 - 110,000; Full time

Job summary

A leading asset management company based in Kuala Lumpur is seeking an Application Support Engineer to enhance investment application systems. The role involves critical support for batch applications and troubleshooting across time zones. Candidates should have strong SQL skills and a background in financial services. An understanding of data processes and exposure to tools like Azure and IBM MQ is highly desirable. This position promotes collaboration in problem-solving and supports a diverse work culture.

Qualifications

• Experience in an application support and maintenance role.
• Strong proficiency in SQL for data querying and performance tuning.
• Familiarity with trading and compliance in Financial Services.
• Understanding of data warehousing, ELT/ETL processes, and data modelling.

Responsibilities

• Provide time critical support for batch applications.
• Conduct root cause analysis and debugging failures.
• Support release and deployment activities.
• Collaborate with infrastructure specialists to implement fixes.

Skills

SQL

Problem-solving

Analytical skills

Communication

Collaboration

Agile development

Financial Services knowledge

Data warehousing

DevOps practices

Microsoft Azure

Tools

Autosys

Ab Initio

Microsoft Fabric

IBM MQ

Azure Data Factory

Job description

We are seeking a proactive Application Support Engineer to join our Asset Management Technology team. This role is focused on supporting and enhancing our investment application systems which are critical components of our investment business. This includes support for real time trading as well as our multi slot investment batch applications. Batch and application support operates across APAC, EMEA and AMRS. You’ll work across a range of technologies, to a global delivery schedule, ensuring performance and availability of our applications and data flows.

Key Responsibilities

• Provide time critical support and maintenance for multi-slot batch and applications which serve our global Asset Management business, ensuring rapid resolution and minimal impact to services and data integrity.
• Perform application recovery, incident management and conduct root cause analysis, debugging failures and applying fixes across the global time zones.
• Support scheduled release and deployment activities, including validation, rollback planning, and post-deployment monitoring.
• Evaluate infrastructure, system and third-party changes to identify potential impact to supported application services.
• Collaborate with infrastructure specialists to implement fixes and enhancements and participate in scheduled Disaster Recovery proving events during maintenance windows.
• Work seamlessly with service partners to ensure robust service levels are maintained.
• Produce and maintain technical documentation to support our production services.
• Develop, test and maintain application code, contributing to sprint activities as part of our application lifecycle management.

About the Candidate

The ideal candidate will possess the following:

• Experience of working in an application support and maintenance role.
• Strong proficiency in SQL for data querying, processing and performance tuning.
• Familiarity with Financial Services, preferably trading and the ability to ensure compliance throughout.
• Understanding of data warehousing, ELT/ETL processes, and data modelling.
• Experience using scheduling tools and in supporting applications running on Windows.
• A proactive mindset with a focus on service and customer impact.
• Performs consistently in time-sensitive and complex scenarios.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Ability to work independently and within cross-functional teams using agile development.
• Experience supporting Markit EDM and Charles River batch.
• Familiarity with Data/ETL tools such Microsoft Azure and Microsoft Fabric.
• Understanding of MQ (IBM MQ, ACE) for message-based integrations or equivalent.
• Autosys scheduling , Ab Initio for ETL and batch processing
• Exposure to DevOps practices and tools (CI/CD, automation).
• Knowledge of Cloud-native development: Azure, Snowflake, ADF (Azure Data Factory) and DBT (Data Build Tool) for modular SQL development.
• Understanding of Active Directory, Networks and Powershell scripting or equivalent.

Desirable Skills

• Experience supporting Markit EDM and Charles River batch.
• Familiarity with Data/ETL tools such as Microsoft Azure and Microsoft Fabric.
• Understanding of MQ (IBM MQ, ACE) for message-based integrations or equivalent.
• Autosys scheduling , Ab Initio for ETL and batch processing
• Exposure to DevOps practices and tools (CI/CD, automation).
• Knowledge of Cloud-native development: Azure, Snowflake, ADF (Azure Data Factory) and DBT (Data Build Tool) for modular SQL development.
• Understanding of Active Directory, Networks and Powershell scripting or equivalent.

We’re committed to providing an inclusive workplace where all forms of difference are valued and which is free from any form of unfair or unlawful treatment. We define diversity in its broadest sense – this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity, sexual orientation, disability, religion or belief and ethnicity and geographical provenance. We support a culture that values meritocracy, fairness and transparency and welcomes enquiries from everyone.

If you need assistance or an adjustment due to a disability please let us know as part of your application and we will assist.

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Note: This job posting may be for internal screening and does not reflect all responsibilities. Applications will be reviewed on a rolling basis.