Application Monitoring & Incident Response Specialist

Upscale Sdn Bhd; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A technology service provider located in Kuala Lumpur is seeking an Application Support Executive. The successful candidate will be responsible for monitoring application performance, supporting users during incidents, and participating in knowledge transfer sessions. Additionally, the role involves updating documentation in the knowledgebase and participating in company activities like drills and tests. This position is crucial for maintaining application reliability and user satisfaction.

Responsibilities

• Monitor frontend, middleware, and backend applications using a monitoring tool.
• Support operation users on production incidents, checking database and application logs.
• Participate in knowledge transfer from Business Analyst and Development team.

Job description

A technology service provider located in Kuala Lumpur is seeking an Application Support Executive. The successful candidate will be responsible for monitoring application performance, supporting users during incidents, and participating in knowledge transfer sessions. Additionally, the role involves updating documentation in the knowledgebase and participating in company activities like drills and tests. This position is crucial for maintaining application reliability and user satisfaction.