Application Analyst

HTL Group of Companies; Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A dynamic technology firm in Malaysia is seeking an experienced Application Analyst to bridge business needs and technology solutions. You will own key business applications ensuring reliability and user adoption. This role involves translating business processes into practical system solutions and working with various stakeholders. Ideal candidates will have experience in application support and strong communication skills. Join a collaborative environment with opportunities for growth.

Benefits

Collaborative work environment

Opportunities for growth

Ownership of systems

Qualifications

• Experience in application support, business analysis, or systems analysis.
• Strong understanding of business processes and operational workflows.
• Experience supporting digital transformation or system implementation projects.

Responsibilities

• Analyse and document business processes and system requirements.
• Act as the functional owner and system administrator for assigned applications.
• Prepare and coordinate User Acceptance Testing (UAT).

Skills

Application support

Business analysis

Systems analysis

Strong communication skills

Experience with CRM/ERP

Agile environments

Tools

SAP

Monday.com

Job description

About the Role

The Application Analyst plays a critical role in bridging business needs and technology solutions. You will own the functional behaviour of key business applications, ensuring systems are well-designed, reliable, and adopted by users. Working closely with business stakeholders, developers, data teams, and external vendors, you will help translate business processes into practical, scalable system solutions that support day-to-day operations and long-term digital transformation.

What You’ll Do

• Analyse and document end-to-end business processes and system requirements
• Translate business needs into functional requirements, workflows, and system rules
• Act as the functional owner and system administrator for assigned applications (e.g. CRM, internal tools)
• Support application configuration to align with agreed business processes
• Work closely with internal developers and external vendors throughout delivery
• Prepare and coordinate User Acceptance Testing (UAT), including test cases and acceptance criteria
• Validate solutions against business requirements and support issue resolution
• Provide L1/L2 functional support and assist with user onboarding and training
• Create and maintain functional documentation, SOPs, and user guides
• Collaborate with Data and BI teams to ensure accurate data capture and reporting

What We’re Looking For

• Experience in application support, business analysis, or systems analysis
• Strong understanding of business processes and operational workflows
• Ability to translate business requirements into clear, functional system designs
• Experience with CRM, ERP, or similar platforms (e.g. SAP, Monday.com, internal systems)
• Strong communication skills and ability to work with cross-functional stakeholders
• Experience supporting digital transformation or system implementation projects
• Exposure to data, reporting, or BI concepts
• Comfortable working in software development or agile environments

Why Join Us

• Be a key contributor to digital transformation initiatives
• Work closely with both business and technology teams, with real ownership of systems
• Opportunity to shape how applications are used and adopted across the organisation
• Exposure to end-to-end system lifecycle, from requirements to adoption
• Collaborative, fast-paced environment with room for growth and impact
• Office-based role in WORQ Bandar Utama