AI-Driven Contact Center Product Manager

Huawei Technologies (Malaysia) Sdn. Bhd; Kuala Lumpur; On-site; MYR 90,000 - 120,000; Full time

Job summary

A leading telecommunications firm is seeking a Product Manager for the AICC to establish sales goals and develop long-term product roadmaps. The ideal candidate will have a Bachelor's degree and at least 7 years in the Telecommunication or IT industry with a strong track record in product management. Responsibilities include customer engagement, market research, and participation in industry events. This role offers exciting opportunities to work with cutting-edge technologies in an international setting.

Benefits

Career growth opportunities

Work with latest innovations

Qualifications

• Minimum 7 years of working experience in Telecommunication or IT Industry.
• Previous experience in product management in the contact center or telecommunications industry is preferred.
• Track record of successfully managing and launching products or services from concept to market.

Responsibilities

• Establish sales goals and objectives for the sector.
• Engage with customers to gather feedback and address issues.
• Represent the company at industry events and customer meetings.

Skills

Product management

Communication skills

Market research

Customer engagement

Sales expertise

Education

Bachelor degree in Computer Science, Engineering, or Telecommunication

Tools

CRM systems

IVR systems

ACD systems

Workforce management tools

Job description

A leading telecommunications firm is seeking a Product Manager for the AICC to establish sales goals and develop long-term product roadmaps. The ideal candidate will have a Bachelor's degree and at least 7 years in the Telecommunication or IT industry with a strong track record in product management. Responsibilities include customer engagement, market research, and participation in industry events. This role offers exciting opportunities to work with cutting-edge technologies in an international setting.