Project Management & Customer Service Executive

PartTimePost; Remote; MYR 100,000 - 150,000; Part time

Job summary

An AI solutions agency is seeking Customer Service & Project Management Executives to join their team in Malaysia on a part-time work-from-home basis. Candidates should have strong communication skills, be organized, and detail-oriented. Requirements include familiarity with digital tools like Google Docs and WhatsApp. The role involves client communication, project tracking, and ensuring satisfaction. Join us for exposure to real projects and a clear career path within a friendly culture.

Benefits

Competitive salary + performance incentives

Hands-on exposure to real AI projects

Clear career growth path

Qualifications

• Strong communication skills are essential for client interactions.
• Must be organized and handle multiple tasks efficiently.
• Familiarity with digital tools or AI systems is a plus.

Responsibilities

• Communicate with clients through various channels.
• Coordinate with internal teams to meet client requirements.
• Track timelines and deliverables for projects.
• Ensure high client satisfaction and handle inquiries.
• Assist in onboarding new clients and manage documentation.

Skills

Good communication skills in Mandarin/English

Organized and detail-oriented

Comfortable using Google Docs and Sheets

Ability to multitask

Education

Fresh graduates or undergraduates

Tools

Google Docs

WhatsApp

Job description

We’re Hiring!

Customer Service & Project Management Executive

(AI Agency | Part-Time – Work from home basis)

Are you organized, communicative, and excited about working in the AI and digital transformation space?

We are expanding our team and looking for Customer Service & Project Management Executives to support our fast-growing AI solutions agency.

🔹 Position Overview

You will act as the bridge between our clients and internal AI/technical team — managing communication, tracking project progress, and ensuring smooth delivery of AI solutions.

🧩 Key Responsibilities

• Communicate with clients via WhatsApp, email, and online platforms
• Understand client requirements and coordinate with internal AI/tech teams
• Track project timelines, milestones, and deliverables
• Provide regular updates to clients on project progress
• Handle customer inquiries and ensure high satisfaction
• Assist in onboarding new clients and managing documentation
• Maintain clear records and project tracking reports

🎯 Requirements

• Good communication skills in Mandarin/English
• Organized, responsible, and detail-oriented
• Comfortable using tools such as Google Docs, Sheets, WhatsApp
• Able to multitask and manage multiple projects
• Basic understanding of digital tools or AI systems is a bonus
• Fresh graduates or undergraduated students are welcome; training will be provided

🌟 Why Join Us?

• Be part of a fast-growing AI & Automation agency
• Hands-on exposure to real AI projects and clients
• Clear career growth path (Project Lead / Operations Manager)
• Friendly and supportive working culture
• Competitive salary + performance incentives
• Career Opportunities & shares offered

Interested kindly direct whatsapp [phone] Desmond Tan.