After-Sales Service Manager (Solar PV & BESS)

Michael Page; Kuala Lumpur; On-site; MYR 150,000 - 204,000; Full time

Job summary

A leading MNC in renewable energy seeks an After-Sales Service Manager to manage customer relationships and oversee service delivery. The role requires 5-10 years of experience in project management and a Bachelor's degree in relevant engineering fields. You will develop customer networks, prepare quotations, and support service initiatives while ensuring high-quality project execution. The position offers a competitive salary package up to RM 204,000 and opportunities for professional development and career growth.

Benefits

Competitive salary package

Performance-based bonuses

Comprehensive benefits package

Professional development opportunities

Exposure to cutting-edge technology

Career growth prospects

Qualifications

• 5-10 years of work experience in project and service management.
• Strong understanding of solar systems and industry standards.

Responsibilities

• Build and maintain customer relationships.
• Manage end-to-end service delivery.
• Prepare quotations and monitor project progress.

Skills

Project management

Customer relationship management

Service delivery expertise

Strategic thinking

Team management

Education

Bachelor's degree in Electronics, Electrical, Telecommunications, Computer, IT Engineering, or related field

Job description

After-Sales Service Manager (Solar PV & BESS)

This role focuses on building strong customer relationships, managing end-to-end service delivery, and ensuring timely, high-quality project execution:

Responsibilities

• Build and maintain strong customer relationships while understanding their business and organizational structure.
• Create and manage a customer network archive, including contracts, maintenance records, and product lifecycle details.
• Identify new service opportunities and advise customers on service budgeting.
• Review bidding documents, determine service requirements, and prepare quotations for professional, maintenance, and training services.
• Collaborate with Sales, Channel, and Product teams to develop and implement customer service strategies.
• Lead bidding processes and coordinate key actions to ensure smooth execution.
• Prepare monthly delivery and revenue plans and monitor progress throughout the month.
• Manage delivery timelines, risks, and quality to ensure successful project completion.
• Provide weekly and monthly delivery management reports for customers and partners.
• Support channel partners in service delivery and resolve any related issues.
• Develop and implement proactive maintenance strategies and generate reports.
• Address network issues promptly and track problem resolution.
• Handle and recover from unexpected network incidents effectively.
• Execute Voice of Customer (VOC) initiatives to identify weaknesses and improve customer satisfaction.

Strategic Role in a High-Growth IndustryOpportunity to join a leading MNC in renewable energy

Ideal candidates should bring 5-10 years of experience in project and service management, strategic thinking, and a solid understanding of solar systems and industry standards.

Qualifications

• Bachelor's degree or higher in Electronics, Electrical, Telecommunications, Computer, IT Engineering, or a related field.
• 5-10 years of relevant work experience preferred.
• Strong background in project and people management, with experience in service delivery, maintenance, and customer relationship management; accountable for profit and loss.
• Highly responsible and results-driven.
• Ability to build large-scale teams and manage organizational platforms, with core delivery service expertise.
• Skilled in developing customer and partner capabilities to ensure satisfaction in delivery and service.
• Strategic thinker with deep understanding of customer business and operations.
• Knowledge of solar power generation and energy storage, including familiarity with industry organizations and certification standards.

The hiring company is a leading MNC known for its innovative solutions and commitment to delivering high-quality products and services. They have a strong market presence and a focus on sustainable energy solutions.

Benefits

• Competitive salary package up to RM 204,000
• Performance-based bonuses or incentives.
• Comprehensive benefits package (healthcare, insurance, etc.).
• Professional development opportunities, including training and certifications.
• Exposure to cutting-edge technology and large-scale projects in renewable energy.
• Career growth prospects within a global organization.