Administrator, Client Invoicing (Contract)

Royal Bank of Canada; Putrajaya; On-site; MYR 100,000 - 150,000; Part time

Job summary

A leading financial institution in Putrajaya is seeking an Administrator for Client Invoicing on a contract basis. The role involves managing invoices, responding to queries, and producing client reports. Ideal candidates will have a Finance or Accounting degree and experience in financial industries, particularly in Custody or Funds Business. This position offers a comprehensive rewards program, professional development opportunities, and a collaborative culture. Full-time employment expected, with working hours set from 2pm to 11pm.

Benefits

Performance based bonuses

Flexible benefits

Comprehensive training program

Qualifications

• Experience in financial industries or invoicing function of other industries.
• In-depth knowledge of Custody or Funds Business.
• Strong orientation to operational detail and accuracy.

Responsibilities

• Ensure invoices are approved in time to meet Client Service Level Agreement.
• Respond to a variety of queries from business users.
• Produce and verify regular or ad-hoc client reports.
• Ensure on the job training and backup are in place.

Skills

Active Learning

Adaptability

Customer Service

Critical Thinking

Decision Making

Education

Finance or Accounting degree or related experience

Tools

Excel

Access

Job description

Administrator, Client Invoicing (Contract)

RBC Investor Services Malaysia is a processing centre of operational excellence supporting 10 countries across three geographical time zones. Malaysia is one of two operational processing hubs that supports Custody – Transaction Management, Settlements, NAV Production, Fund Reporting, Shareholder Services, Global Fund Platform Services, Data Service Delivery, Client Invoicing, Entitlements – income and corporate actions and Reconciliations. The country employs a Global Operating Model to maximise efficiencies across times zones and supports a 24/5 operational capability. The objectives for Malaysia are to enhance the scalability of our global operations, improve service quality via our ’centres of excellence’ and to implement/leverage standard processes globally.

Working hours : 2pm-11pm

Region : Europe

Responsibilities

• Invoice verification – Ensure invoices are approved in sufficient time to meet Client Service Level Agreement, run final complex invoices and prepare electronic results for distribution, escalated all invoice issues as per employee guidelines, review data derived to calculate fees to ensure integrity, ensure accurate invoice distribution based on client’s standing instructions (post, email, fax, duplicate invoices), diarize client exceptions, prepare exception and ad-hoc client reports and MDC files, verify those reports prepared by Analysts, sign off on completed variance reports each month, and review and complete all Data Support Exception reports (Direct Debit Verification & GC Shared, Duplicate Invoice/Email, Interest Difference, Invoices not Produced/Approved).
• Query response & communication – Answer and respond to a variety of queries from business users across RBC within the established guidelines for queries commonly received via email or telephone and ensure application of all adjustments processed in a timely manner, ensuring minimal disruption to future invoice runs.
• Client reports & ad-hoc reporting – Produce and/or verify regular or ad-hoc client reports.
• Coordination & training – Ensure on the job training and backup are in place.

Qualifications

• Must-have: Experience in financial industries or invoicing function of other industries, Finance or Accounting degree and qualification or related experience, Industry background – in depth knowledge of Custody or Funds Business, Good knowledge of Excel and Access.
• Nice-to-have: Strong orientation to operational detail and accuracy, Time management, Customer service / Service partner orientation, Analytical thinking.

What’s in it for you?

• A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation.
• Leaders who support your development through coaching and managing opportunities.
• A world-class training program in financial services.
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.

Job Skills

• Active Learning
• Adaptability
• Business Appraisals
• Critical Thinking
• Customer Service
• Decision Making
• Effectiveness Measurement
• Operational Delivery
• Process Improvements

Additional Job Details

Address: PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA

City: Putrajaya

Country: Malaysia

Work hours/week: 40

Employment Type: Full time

Platform: WEALTH MANAGEMENT

Job Type: Contract (Fixed Term)

Pay Type:

Posted Date: 2025-12-04

Application Deadline: Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.