Admin Executive (Mandarin Speaker)

KK Ong International; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

An educational services company in Kuala Lumpur is looking for candidates for an administrative role focused on daily operations and customer service. Responsibilities include managing student inquiries, tracking course registrations, and supporting marketing tasks. Ideal candidates must have at least a Diploma, strong communication skills, and proficiency in Mandarin. Benefits include access to various courses, a dynamic team environment, and medical claims. This position promises a supportive atmosphere without office politics.

Benefits

Access to various courses

Dynamic team environment

Harmonious work environment

Medical claims

12 days Annual Leave

Qualifications

• Candidates must possess at least a Diploma.
• Experience in administrative management and customer service is preferred.
• Positive attitude with a strong willingness to learn and grow.

Responsibilities

• Assist the team with data organization and monitoring course registrations.
• Maintain the student database and handle student inquiries.
• Answer phone calls and resolve customer issues.

Skills

Strong communication skills

Teamwork skills

Proficient in Excel

Proficient in PowerPoint

Proficient in Word

Listening, writing, and reading in Mandarin

Education

Diploma

Job description

Requirement

• Candidates must possess at least Diploma.
• Experience in administrative management and customer service is preferred.
• Strong communication and teamwork skills, able to communicate effectively with students, instructors, and the marketing team.
• Proficient in Excel, PowerPoint, and Word.
• Strong sense of responsibility, able to handle multiple tasks efficiently and work under pressure.
• Positive attitude with a strong willingness to learn and grow.
• Proficient in listening, writing, and reading in Mandarin.

Responsibility

Administration & Daily Operations

• Assist the team with data organization, tracking course registrations, and conversion rates.
• Monitor the progress of training courses to ensure timely completion of tasks.

Online Course & Student Management

• Maintain the student database, manage registrations and renewals.
• Handle student inquiries, registrations, and document organization.
• Follow up on training feedback and satisfaction surveys.
• Assist with course scheduling and coordination.

Customer Service

• Answer phone calls and resolve customer issues.
• Respond to emails.
• Reply to customer inquiries on WhatsApp.
• Handle customer inquiries on social platforms (Facebook Messenger, Facebook comments, Xiaohongshu).
• Send WhatsApp reminders.
• Compile FAQs to improve service efficiency.
• Issue invoices.

Content Support & Community Management

• Assist in organizing training materials, PowerPoint presentations, and course recordings for upload to the learning platform.
• Support short video content management, including script organization, scheduling, and data tracking.
• Monitor community engagement and organize online interactions.

Other Support

• Handle other ad‑hoc tasks assigned by leadership.
• Support the marketing or sales team with event planning, data organization, etc.
• Assist with the boss’s schedule, including meeting arrangements, business trips, and live streaming schedules.
• Carry out other tasks assigned by leadership.

Benefits

• Access to various courses to help you grow and become a better version of yourself.
• A young and dynamic team (mainly born in the '90s and '00s).
• A harmonious work environment – listen to music, enjoy snacks.
• No office politics.
• Work with outstanding people on meaningful projects.
• EPF, SOSCO, EIS.
• 12 days Annual Leave.
• Medical claims.