Admin Executive

Elegant Concept Furnishing Centre Sdn Bhd; Kuala Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A local furnishing firm in Kuala Selangor is seeking an E-Commerce Operations Executive to manage online orders and customer inquiries. The ideal candidate should have a Diploma in Business Administration or equivalent, with strong e-commerce proficiency and Microsoft Office skills. Responsibilities include order processing, product management, and customer service. Benefits include annual leave and allowances. This role is ideal for a detail-oriented individual who can multitask and work efficiently during peak sales periods.

Benefits

Annual Leave

EPF / SOCSO / PCB

Allowance Provided

Qualifications

• Experience handling Seller Centers like Shopee, Lazada, TikTok Shop, or Shopify is highly preferred.
• Must be able to use basic Excel formulas (Sum, Average), filters, and sorting for reporting.
• Good command of written and spoken English; knowledge of local languages is a plus.

Responsibilities

• Manage daily orders ensuring timely processing, packing, and courier arrangement.
• Assist in uploading products and updating pricing on seller centers.
• Monitor stock levels and coordinate with warehouse for accuracy.
• Respond promptly to customer inquiries across various platforms.
• Prepare invoices and maintain proper document filing.

Skills

E-Commerce Proficiency

Microsoft Excel Basic

Product Management

Customer Service

Problem Solving

Data Entry

Education

Diploma in Business Administration

Tools

Shopee

Lazada

TikTok Shop

Shopify

Microsoft Word

Microsoft Excel

Job description

Elegant Concept Furnishing Centre Sdn Bhd – Kuala Selangor, Selangor

Requirement

• E-Commerce Proficiency: Experience handling Seller Centers (Shopee, Lazada, TikTok Shop, or Shopify) is highly preferred.
• Microsoft Office:
  • Excel: Must be able to use basic formulas (Sum, Average), filters, and sort data for inventory and sales reporting.
  • Word: Ability to format documents and create templates.
• Computer Literacy: Comfortable learning new software and navigating web-based backend systems.

Soft Skills & Qualifications

• Education: Minimum Diploma in Business Administration, Marketing, or a related field (or equivalent experience).
• Language: Good command of written and spoken English (knowledge of other local languages is a plus).
• Attitude:
  • High attention to detail (crucial for order processing).
  • Patience and empathy when dealing with difficult customers.
  • Able to multitask and work fast during peak sales periods (e.g., 11.11, Payday Sales).

Responsibility

1. E-Commerce Operations

• Order Processing: Manage daily orders from platforms (e.g., Shopee, Lazada, TikTok Shop, Website), ensuring they are processed, packed, and arranged for courier pickup on time.
• Product Management: Assist in uploading new products, updating pricing, and editing product descriptions/images on seller centers.
• Inventory Control: Monitor stock levels in the system and coordinate with the warehouse/stock team to ensure inventory accuracy.
• Returns & Refunds: Handle the backend process for customer returns, exchanges, and refund claims within the platform’s timeframe.

2. Customer Service

• Inquiry Management: Respond promptly and professionally to customer inquiries via Live Chat, WhatsApp, Social Media, and Email.
• Problem Solving: Resolve customer complaints regarding order delays, damaged items, or wrong deliveries with a polite and helpful attitude.
• Feedback Handling: Monitor customer reviews and ratings; reply to feedback to maintain a high store rating.

3. General Administration

• Data Entry & Reporting: Use Microsoft Excel to compile weekly/monthly sales reports, inventory logs, and expense trackers.
• Documentation: Prepare invoices, delivery orders (DO), and shipping labels using Microsoft Word or platform tools.
• Office Support: Maintain proper filing of documents (digital and physical) and assist with ad-hoc administrative duties as assigned by the manager.

Benefits

• Annual Leave
• EPF / SOCSO / PCB
• Allowance Provided