Admin & Customer Service (6 months Contract) - Subang

Rentokil Initial; Shah Alam; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading service solutions provider in Shah Alam seeks a motivated Service Planner to coordinate customer service appointments and ensure schedules are optimized. The ideal candidate has a minimum of 2 years in capacity analyses and is fluent in both English and Bahasa Malaysia. Competitive salary and training provided, focusing on teamwork and achieving results.

Benefits

Attractive base salary

Out-patient benefits

EPF, SOSCO & EIS

Annual leave

Employee Referral Program

Qualifications

• Minimum 2 years experience in capacity analyses and service scheduling.
• Fluent in English and Bahasa Malaysia; other local dialects are a plus.

Responsibilities

• Plan customers’ service appointments and create service schedules.
• Input data onto the in-house system accurately.
• Follow up with the service team for backlog clearance.
• Analyze service team capacity data.
• Attend stock take and prepare closing reports.
• Compile service reports for customers.

Skills

Communication skills

Planning and organizational skills

Attention to detail

Time management

Customer-oriented

Result-driven

Education

Diploma/Degree in any field

Job description

Overview

Rentokil Initial: We are looking for a motivated, dynamic Service Planner, also known as Admin & Customer Service (3 months Contract) to join our team. Your responsibilities will be to plan customer’s service appointments, assign and coordinate with the service team to create an optimal service schedule.

To help achieve this, we will provide you with a competitive base salary, contractual bonus and career opportunities. You will also be given full product training, with hands-on assistance from the Service and Operations Team.

In this role you will be responsible for:

• Plan customers’ service appointments and coordinate with the service team to create optimal schedules
• Ensure all data is input onto the in-house system accurately and efficiently
• Follow up with the service team to ensure no service backlogs
• Analyse service team capacity data for service schedule improvement
• Attend monthly stock take and prepare stock closing reports
• Compile service reports and invoice to customer upon request
• Prepare monthly reports

The ideal candidate will possess:

• Minimum Diploma/Degree holder in any field
• Minimum 2 years experience in capacity analyses and service scheduling
• Good communication skills and the ability to communicate fluently on the phone
• Good planning and organisational skills with attention to detail
• Ability to prioritise tasks with effective time management
• Able to handle timelines without affecting quality of work
• Customer-oriented
• Result-driven
• Employment of foreigners is subject to local authorities approval and subject to their visa application

Highly Desirable:

• Excellent attention to detail and negotiation skills
• Ability to multitask
• Versatility to build rapport with people at all levels
• Multilingual in both verbal and written English and Bahasa Malaysia; ability to converse in other local dialects is an added advantage
• Commercially focused acumen

Rewards and Benefits

• Attractive base salary
• Out-patient
• EPF, SOSCO & EIS
• Annual leave
• Employee Referral Program (ERP)

You will be welcomed into a friendly, robust and competitive team that is highly motivated and focused on achieving goals and results. You will be given full product training, with hands-on assistance from the Operations and Service Team.

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity, creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Location of this branch

Rentokil Initial (M) Sdn Bhd

Unit 8-1, Level 8, Tower 8, UOA Business Park

No. 1, Jalan Pengaturcara U1/51A, Seksyen U1, 40150 Shah Alam, Selangor Darul Ehsan

(Connected to Subang LRT station)