Admin and Customer Service Executive (Urgently Hiring)

Ripcol Industries Sdn Bhd; Ipoh; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading Malaysian company is urgently hiring an Admin and Customer Service Executive in Ipoh, Perak. The role includes maintaining debtor and creditor information, responding to customer inquiries, assisting in order processing, liaising with logistics, and managing office operations. Candidates should have a high school diploma or equivalent, with 1-2 years of customer support experience and fluency in English, Malay, and Mandarin. This full-time position offers competitive salary and career growth opportunities.

Benefits

Opportunities for growth and career advancement

Supportive team culture

Exposure to accounting processes

Continuous learning opportunities

Competitive salary package

Professional development and training

Comprehensive benefits including EPF, SOCSO

Work-life balance

Performance recognition and bonuses

Qualifications

• 1-2 years relevant work experience in customer support.
• Ability to deal with Mandarin speaking clients.

Responsibilities

• Create and maintain debtors and creditors information in the system.
• Respond to customer inquiries and needs promptly.
• Assist in order processing, payment collection, and delivery.
• Liaise with logistic companies for clearance and documentation.
• Plan and manage timely delivery to customers.
• Keep logs and records of warehouse stock and sales orders.
• Perform day-to-day procurement activities.
• Assist in managing office operations.

Skills

Customer support experience

Fluent in English

Fluent in Malay

Fluent in Mandarin

Education

High school diploma or equivalent

Associate or Bachelor degree in business admin or relevant field

Job description

Admin and Customer Service Executive (Urgently Hiring)

Create and maintaining debtors and creditors information in the system consistently and correctly

Responding and attend to customer inquiries and needs promptly to meet their satisfaction

Assisting in the order processing, payment collection and delivery as requested and quoted accordingly

Liaising with the logistic company on the import and export clearance and documentation processing in par with the government regulation

Plan, track and manage the delivery to customers’ place timely by coordinating with the transportation/forwarding companies to ensure the requested delivery date is meet

Coordinating with the factory on the incoming and outgoing products

Keep logs and records of the warehouse stock, executed and pending sales orders as well as purchase orders.

To perform day to day procurement activities including materials planning, purchasing, delivery follow up, good receiving and invoicing documentation.

Perform critical inventory tasks by updating the stocks level to respective superior frequently and assisting in the purchasing as required.

Involving and assisting in managing the day-to-day operations of the office by supporting the administrative works given.

What We're Looking For:

High school diploma, associate or bachelor degree or equivalent in business admin or relevant field

Proven customer support experience for minimum of 1-2 years’ relevant work experience in industry or field

Language: Fluent in English, Malay and Mandarin, role requires to deal with Mandarin speaking clients.

Job Types: Full-time, Permanent

Why Join Us?

Opportunities for growth and career advancement

Supportive team culture and collaborative environment

Exposure to end-to-end accounting processes and real business impact

Continuous learning and development opportunities

Competitive Salary Package- Based on experience and qualifications

Professional Development- Training opportunities, certification support, and skills upgrading

Comprehensive Benefits- EPF, SOCSO, medical coverage, and annual leave

Work-Life Balance- Regular working hours and supportive team environment

Performance Recognition- Merit-based salary reviews and bonus opportunities