Account Management Executive | Mandarin Speaker (Property Industry)

Career Horizons; Kuala Lumpur; On-site; MYR 48,000 - 60,000; Full time

Job summary

A leading real estate agency in Kuala Lumpur seeks an experienced Account Manager to oversee client relationships, manage project marketing, and ensure campaign success. You will prioritize tasks, communicate with clients, and generate performance reports. Candidates should have 1-2 years of account management experience, preferably in the real estate sector. This position offers a dynamic work environment with opportunities for growth.

Qualifications

• 1-2 years of account management experience.
• 1+ years of direct client-facing experience.
• Project management background preferred.
• Real estate industry knowledge preferred.

Responsibilities

• Prioritize daily work tasks to achieve set objectives.
• Identify client requirements and ensure timely communication.
• Execute onboarding processes for new clients.
• Generate recurring reports on campaign performance.
• Conduct cold/warm calls to verify potential buyer leads.
• Engage with existing clients to discuss renewals.

Skills

Task prioritization

Client relationship management

Data management

Report generation

Cold/warm calling

Education

Diploma/Degree in Business, Marketing, or related fields

Job description

Company Overview
Our client is a leading real estate agency and advisory firm with a strong global presence, specializing in property sales, project marketing, and investment opportunities.

Key Responsibilities

1. Task Prioritization & Compliance

Prioritize daily work tasks to achieve set objectives.
Adhere to Standard Operating Procedures (SOPs) in all operational activities.
Monitor, report, and review campaign progress, providing weekly/monthly updates to management.
2. Client Relationship & Account Management

Identify and fulfil customer requirements, ensuring timely communication on campaign status and plans.
Provide advanced account management support, particularly for Tier 1/Corporate clients.
Maintain accurate data records related to campaign performance and communications.
Develop and nurture long-term relationships with potential leads and existing clients.
3. Client Onboarding & Marketing Support

Execute onboarding processes for new clients, managing inquiries and requests effectively.
Liaise with internal teams to assist overseas clients during onboarding and campaign execution.
4. Reporting & Performance Tracking

Generate recurring reports on campaign performance for clients.
Follow up with clients on campaign listing performance and propose updated strategies as needed.
5. Consumer Verification Calls

Conduct cold/warm calls to verify potential buyer leads from marketing campaigns (e.g., Facebook, company websites).
Ensure accuracy of buyer lead information before transferring into the internal system.
6. Contract & Renewal Management

Proactively engage with existing clients to discuss renewals before contract expiration.
Strengthen client relationships by securing new contract agreements.

Qualifications

Education

Diploma/Degree in Business, Marketing, or related fields (preferred).

Work Experience (Required)

• 1–2 years of account management experience.
• 1+ years of direct client-facing experience.
• Work Experience (Preferred)
• Project management background.
• Real estate industry knowledge.
• Website/listing portal account management experience