4PL Team Lead

Monroe Consulting Group; Malaysia; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading recruitment firm in Malaysia is seeking a Team Lead for Control Tower Operations to ensure operational excellence and supply chain visibility. This role involves leading a team of Operations Coordinators to meet performance targets, manage daily operations, and handle escalated issues. Candidates should have at least 4 years of transport management experience and strong communication skills. The position may require rotational 24/7 shifts.

Qualifications

• Minimum 4 years of experience in transport management or freight forwarding.
• Proven experience in a similar operational role in a 4PL or Control Tower environment.
• Hands-on, proactive, and able to work under pressure.

Responsibilities

• Lead, coach, and support a team of Operations Coordinators.
• Act as the first escalation point for operational issues.
• Oversee shipment bookings and transport planning.

Skills

Transport management

Freight forwarding

Logistics processes

Excellent communication in English

MS Office proficiency

Job description

Executive recruitment company, Monroe Consulting Malaysia is partnering with a leading global freight forwarding company, providing end-to-end supply chain solutions worldwide. The company is now looking to hire a Team Lead (Control Tower Operations). This role plays a critical part in ensuring operational excellence, end-to-end supply chain visibility, and timely delivery of shipments across multiple transport modes, while leading and coaching a team of Operations Coordinators to meet performance, cost, and quality targets.

Job Responsibilities

• Lead, coach, and support a team of Operations Coordinators to ensure smooth daily operations and issue resolution.
• Act as the first escalation point for operational issues and guide the team in problem-solving.
• Oversee shipment bookings, transport planning, and coordination with suppliers, carriers, and internal stakeholders.
• Monitor service provider performance and compliance and identify continuous improvement opportunities.
• Manage shift schedules, workload, overtime, and leave planning to ensure business continuity.
• Maintain proactive communication with customers and supply chain stakeholders; handle escalated incidents and deviations.
• Support supplier onboarding and ensure compliance with operational SOPs.
• Assist in KPI tracking, reporting, and preparation of operational reviews.

Job Requirements

• Minimum 4 years of experience in transport management or freight forwarding
• Proven experience in a similar operational role, ideally in a 4PL or Control Tower environment.
• Exposure to AOG/non-AOG shipments.
• Strong understanding of logistics processes, transport operations, and supply chain visibility.
• Proficient in MS Office (Excel, PowerPoint, Word; Visio is a plus).
• Excellent communication skills in English; additional languages a plus.
• Hands‑on, proactive, and able to work under pressure.
• Willingness to work rotational 24/7 shifts.