24/7 IT Support Lead – Network Operations Center

Scicom; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

An IT support company is seeking a support technician in Kuala Lumpur. This role involves providing day-to-day delivery and technical support for end-user applications and troubleshooting hardware and network issues. Ideal candidates should have a Diploma or Degree in IT, excellent communication skills, and experience in remote customer support. Attractive packages include a salary of RM3,000 and performance-related bonuses.

Benefits

Attractive Salary (RM3,000)

Performance related bonus

Medical and hospitalization coverage

Qualifications

• Possesses minimum a Diploma/Degree holder in IT related disciplines.
• Excellent oral and written communication skills.
• Dynamic, highly motivated and result oriented as a team player.

Responsibilities

• Provide technical support for end-users of desktop applications and IT hardware.
• Diagnosing and troubleshooting computer and network issues.
• Participate in on-call activities for 24/7 support.

Skills

Excellent oral and written communication skills

Excellent customer service skills

Troubleshooting PC and laptop issues

Knowledge of Windows and OS X

Experience with Avaya VOIP

Knowledge of IP networks, DNS, DHCP

Remote customer support experience

Education

Diploma/Degree in IT related disciplines

Tools

Ticket-based systems

Windows server environment

Job description

An IT support company is seeking a support technician in Kuala Lumpur. This role involves providing day-to-day delivery and technical support for end-user applications and troubleshooting hardware and network issues. Ideal candidates should have a Diploma or Degree in IT, excellent communication skills, and experience in remote customer support. Attractive packages include a salary of RM3,000 and performance-related bonuses.