01 RECOVERY OFFICER

P&A Smart Solution; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A financial services company in Kuala Lumpur is seeking a Debt Collector to make outbound calls for overdue payments and negotiate repayment schedules. Candidates must have a minimum SPM and at least one year of experience in debt collection. The role requires excellent communication skills, a compassionately assertive approach, and proficiency in MS Office. Salary will be negotiated based on experience.

Qualifications

• Minimum one year work experience as a debt collector.
• Experience in working with targets and tight deadlines.
• Ability to be polite and compassionate without lacking confidence.

Responsibilities

• Make outbound calls to remind accounts about overdue payments.
• Record information about financial status and collection efforts.
• Negotiate repayment extensions when necessary.

Skills

Excellent communication

People skills

Negotiation

Persuasion

MS Office proficiency

Education

Minimum SPM

Job description

Responsibilities

• Make outbound calls to remind delinquent accounts about their overdue payments and ensure payment dues are collected.
• Record information about financial status of debtors and status of collection efforts.
• Locate and notify debtors of delinquent accounts by mail, telephone, or personal visits to solicit payment.
• Conferring with debtors by telephone or in person to determine reasons for overdue payments and review possible repayment options.
• Advise debtors of necessary actions and strategies for debt repayment.
• Persuade debtors to pay amounts due on relevant debts assigned to the RO.
• Arrange for debt repayment or establish repayment schedules based on debtors’ financial situations.
• Negotiate repayment extensions when necessary.
• Perform other duties as requested by the HOD/management from time to time.
• Comply with the company & department SOP/R&R, clients’ requirements and QMS‑ISO 9001:2015 requirements.

Qualifications & Experience

• Minimum SPM.
• Minimum one (1) year work experience as a debt collector.
• Experience in working with targets and tight deadlines.
• Working knowledge of MS Office and databases.
• Excellent communication and people skills.
• Apt in negotiating and persuading.
• Ability to be polite and compassionate without lacking confidence.
• Salary negotiated based on experience.