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Bilingual LATAM Support Pro — Remote & Fast-Paced
Job summary
A leading travel technology company is looking for a Customer Support Representative to join their global team. This remote role involves helping travel organizers resolve issues, assisting with product questions, and improving systems and content. The ideal candidate has 1–2+ years in customer support, is fluent in both English and Spanish, and thrives in fast-paced environments. We offer unlimited paid time off, remote work opportunities, and a supportive team culture.
Benefits
Qualifications
- 1–2+ years of experience in customer support, ideally in SaaS or tech-driven environment.
- Fluent in English and Spanish, both written and verbal.
- Empathetic, patient, and passionate about helping others.
Responsibilities
- Respond to customer questions via email and chat.
- Educate users about the product and help them achieve their goals.
- Troubleshoot issues and escalate bugs or technical challenges.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.