Bilingual LATAM Support Pro — Remote & Fast-Paced

WeTravel; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading travel technology company is looking for a Customer Support Representative to join their global team. This remote role involves helping travel organizers resolve issues, assisting with product questions, and improving systems and content. The ideal candidate has 1–2+ years in customer support, is fluent in both English and Spanish, and thrives in fast-paced environments. We offer unlimited paid time off, remote work opportunities, and a supportive team culture.

Servicios

Unlimited paid time off

Travel opportunities to Amsterdam HQ

Annual team off-site

Paid family leave

Volunteer days

Cross-functional onboarding program

Cutting-edge equipment

Formación

• 1–2+ years of experience in customer support, ideally in SaaS or tech-driven environment.
• Fluent in English and Spanish, both written and verbal.
• Empathetic, patient, and passionate about helping others.

Responsabilidades

• Respond to customer questions via email and chat.
• Educate users about the product and help them achieve their goals.
• Troubleshoot issues and escalate bugs or technical challenges.

Conocimientos

Customer support experience

Fluent in English and Spanish

Problem-solving

Clear communication

Organization

Descripción del empleo

A leading travel technology company is looking for a Customer Support Representative to join their global team. This remote role involves helping travel organizers resolve issues, assisting with product questions, and improving systems and content. The ideal candidate has 1–2+ years in customer support, is fluent in both English and Spanish, and thrives in fast-paced environments. We offer unlimited paid time off, remote work opportunities, and a supportive team culture.