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Remote Client Care Coordinator: Billing & Insurance
Job summary
A supportive mental health service provider is seeking a Client Care Coordinator to assist clients through the intake process and manage billing inquiries. This remote, full-time role requires bilingual skills in English and Spanish, along with a strong customer service focus. The ideal candidate will be proactive, adaptable, and can effectively navigate client needs and insurance processes. The position offers a structured schedule, from Monday to Friday with occasional Saturdays.
Qualifications
- Bilingual – English (C1/C2 level) and Spanish.
- Previous experience in client care/customer service.
- Full time availability.
Responsibilities
- Assist client care team in guiding clients through the intake process.
- Assist in keeping track of unpaid balances and contacting clients.
- Create payment plans with clients when necessary.
- Issue invoices for clients and assist with their questions and concerns regarding billing.
- Keep updated records and create reports.
- Review insurance coverage and benefits for clients.
- Submit claims to insurance for client sessions.
- Contact member services for further clarification on benefits/claims.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.