Remote Client Care Coordinator: Billing & Insurance

Sun Point Wellness; A distancia; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A supportive mental health service provider is seeking a Client Care Coordinator to assist clients through the intake process and manage billing inquiries. This remote, full-time role requires bilingual skills in English and Spanish, along with a strong customer service focus. The ideal candidate will be proactive, adaptable, and can effectively navigate client needs and insurance processes. The position offers a structured schedule, from Monday to Friday with occasional Saturdays.

Formación

• Bilingual – English (C1/C2 level) and Spanish.
• Previous experience in client care/customer service.
• Full time availability.

Responsabilidades

• Assist client care team in guiding clients through the intake process.
• Assist in keeping track of unpaid balances and contacting clients.
• Create payment plans with clients when necessary.
• Issue invoices for clients and assist with their questions and concerns regarding billing.
• Keep updated records and create reports.
• Review insurance coverage and benefits for clients.
• Submit claims to insurance for client sessions.
• Contact member services for further clarification on benefits/claims.

Conocimientos

Problem Solving

Time Management

Customer Service Focus

Proactivity

Descripción del empleo

A supportive mental health service provider is seeking a Client Care Coordinator to assist clients through the intake process and manage billing inquiries. This remote, full-time role requires bilingual skills in English and Spanish, along with a strong customer service focus. The ideal candidate will be proactive, adaptable, and can effectively navigate client needs and insurance processes. The position offers a structured schedule, from Monday to Friday with occasional Saturdays.