Jobs in Puebla, Mexiko

Aivo-Engageware is seeking an initiative-taking and experienced Senior Project Manager to join a dynamic team. In this role, you will be responsible for leading the implementation of our innovative customer service solutions for clients. You will play a crucial role in ensuring client success by guiding them through the onboarding process, from initial setup to go-live and beyond.

1. Manage implementation projects for new clients, providing support throughout the configuration process and meeting established deadlines until their product is active.
2. Consult with internal teams to address client needs and ensure seamless project execution.
3. Conduct regular meetings (virtual and in-person) with clients to assess progress and project status.
4. Identify key stakeholders within client organizations and build strong relationships to foster collaboration.
5. Adhere to Aivo & Engageware's implementation processes for our products.
6. Leverage consulting expertise to enhance existing customer service models.
7. Design, develop, and manage the implementation work plan.
8. Drive technical problem-solving and implementation in collaboration with Aivo & EW/Client technical teams.
9. Exhibit strategic thinking and provide early warnings of potential challenges.
10. Develop training materials and facilitate training sessions for account launch.
11. Identify opportunities for process improvement within the area.

1. Bachelor's Degree in Engineering, Information Technology, IT Project Management, or a related field (preferred).
2. At least 3 years of experience as a Project Manager, working with global and SaaS companies.
3. Experience implementing virtual assistants or in the telecommunications industry is a plus.
4. Technical proficiency with support and project management tools (PM certification a plus), as well as Agile methodologies.
5. Fluency in English.
6. The role is 100% remote located in CDMX, with the ability to travel when required by clients or teams.
7. Will be filled with a contractor.

At Aivo Engageware, you will find a multicultural work environment, professional development opportunities, and the chance to work on challenging and rewarding projects. We look forward to your application.