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ECP CONSULTORES SA DE CV
Senior QA Automation Lead - Bilingual
Concentrix
Remote ERP Support Manager (Mexico)
Job summary
A leading software provider is seeking a Manager for the ERP Support Team to lead a customer-centric support team. This fully remote role requires strong leadership skills and a flexible attitude towards scheduling. The ideal candidate has at least 6 years of technical support experience and proven abilities in managing escalations and optimizing workflows. This position is based in Mexico and aims to enhance customer satisfaction through effective support operations.
Benefits
Qualifications
- 6+ years of experience in technical support, with at least 2+ years in a leadership role.
- Familiarity with customer support methodologies is advantageous.
- Strong understanding of support workflows and SLA management.
Responsibilities
- Lead a team of support engineers to deliver exceptional technical support.
- Foster a customer-first mindset within the team.
- Monitor team performance metrics and analyze trends.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.