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Support Manager
Job summary
An iGaming company is seeking a Customer Support Specialist to assist users through live chat and tickets, troubleshooting issues and enhancing customer experience. Candidates should possess experience in the gambling or betting industry, and the role offers full remote work flexibility along with paid vacation and benefits. This position requires strong interpersonal skills and knowledge of industry trends.
Benefits
Qualifications
- Experience in the gambling or betting industry.
- Ability to handle user requests via various systems.
- Strong technical support skills.
Responsibilities
- Handle user requests via CRM, live chat, and ticket systems.
- Troubleshoot technical and functional issues related to platform use.
- Analyze user feedback and suggest improvements.
Skills
We are an iGaming company with over three years of experience and a team of more than
a group of specialists.
- specialists.
Our achievements include 10+ major projects that are popular among our clients and successfully operate in Tier 1-3 countries.
The company attracts and values highly qualified specialists, which allows us to efficiently build processes and successfully expand our presence in new locations.
Join the team that launches new projects in various markets and shapes the future of the iGaming industry.
We are looking for a Customer Support Specialist with experience in the gambling or betting industry.
You'll be helping users via live chat and ticket systems, resolving technical and functional issues, and improving customer experience through your feedback and insights.
- Handle user requests via CRM, live chat, and ticket systems.
- Troubleshoot technical and functional issues related to platform use.
- Analyze user feedback and suggest ways to improve service and processes.
- Experience with support tools (CRM, chats, ticketing systems).
- Ability to quickly understand and resolve user issues, including tech-related ones.
- Experience with support tools (CRM, chats, ticketing systems).
- Ability to quickly understand and resolve user issues, including tech-related ones.
- Understanding of the gambling / betting market.
- Awareness of trends in customer service within the industry.
- Ability to assess user experience and contribute to product / service improvements.
- Stress resistance and client orientation.
- Ability to stay calm in difficult conversations.
- Empathy, initiative, and a non-confrontational approach.
- Full remote work flexibility
- Paid vacation and medical care days
- Creative gifts for holidays and significant employee events
- Work equipment provided
- Opportunities to participate in company decision-making and internal processes
- Access to training and development for soft skills
- Attendance at top conferences worldwide
Tiempo completo
$15, $18 al mes
- Bono de productividad
- Bono mensual
- Turno de 8 horas
On the road
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.