Postes à Guadalajara, Mexique

Why this role matters:

We are seeking an experienced Senior Project Manager to lead and coordinate internal software-related projects across the organization. As part of the central PMO office, this role will be essential in ensuring the smooth execution of various projects spanning software product releases, internally developed solutions, and enterprise software deployments like Salesforce and ERP systems. The Senior Project Manager will be crucial in the testing, BUAT, QA, and deployment phases of the software lifecycle, ensuring seamless execution and minimal disruption to the business.

In this role, you’ll:

Project Planning & Execution:

• Define project scope, objectives, and deliverables in alignment with the business project sponsor.
• Develop and maintain project plans, timelines, and roadmaps.
• Monitor project progress, manage risks, and proactively resolve issues to ensure timely delivery.
• Track and report on key project milestones, status updates, and budget considerations.

Stakeholder Management & Cross-Functional Coordination:

• Act as the main point of coordination between Product, Engineering, and business teams.
• Engage with functional leads, business stakeholders, and technical teams to ensure alignment.
• Facilitate cross-team collaboration without direct authority by leveraging influence-based leadership.
• Ensure clear communication of project goals, timelines, and expectations across all stakeholders.

Testing, BUAT, QA & Deployment Oversight:

• Take a lead role in coordinating testing, business user acceptance testing (BUAT), quality assurance (QA), and deployment activities.
• Ensure test plans and user acceptance criteria are well-defined, documented, and aligned with business needs.
• Work closely with business units to ensure proper test case execution and issue resolution before deployment.
• Manage go-live readiness, deployment planning, and post-implementation hypercare to ensure smooth transitions.
• Identify and mitigate potential risks that could impact system stability or business operations during deployment.

Process & Governance:

• Apply best practices in project management (Agile, Scrum, Waterfall, or hybrid methodologies) tailored to the project needs.
• Align project execution with the company’s governance framework, ensuring compliance with PMO standards.
• Lead project retrospectives, capture lessons learned, and drive continuous improvement initiatives.

What you’ll bring:

Required

• 10+ years of experience in project management for software or high-tech industries.
• Proven experience managing projects without direct authority, leveraging stakeholder engagement and influence.
• Strong understanding of software development processes, including Agile, Scrum, and Waterfall methodologies.
• Proven ability to lead projects through testing, BUAT, QA, and deployment phases, ensuring smooth transitions and minimal disruptions.
• Ability to translate business needs into technical requirements and facilitate alignment between business and IT teams.
• Exceptional organizational, communication, and problem-solving skills.
• Familiarity with project management tools (e.g., JIRA, Confluence, Monday.com, MS Project).

Desirable

• A proven track record in managing software projects, with demonstrated expertise in stakeholder management, software deployment, and working in a matrixed environment.
• A passion for delivering high-quality projects that align business needs with technical solutions.
• Strong leadership and communication skills to guide cross-functional teams.

Where you will work:

This position offers a remote work arrangement based out of Mexico City, Mexico.

Sponsorship is not available. Legal authorization to work in Mexico is required. We are unable to sponsor individuals for employment visas, now or in the future, for this job opening.

There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.