Risk Operations Center (ROC) Analyst

Mitratech Holdings Inc; México; A distancia; MXN 30,000 - 40,000; Jornada completa

Descripción de la vacante

A technology services company in Mexico is seeking a determined ROC Analyst to work in their Risk Operations Center. This entry-level position is ideal for recent graduates or those with 1-2 years of experience in information risk management. Responsibilities include onboarding clients, managing third party assessments, and providing support. Strong communication and customer relationship skills are essential. The role presents a great opportunity to develop skills in risk management.

Formación

• Entry level position suitable for a recent graduate or 1-2 years of experience in information risk management.
• Willingness to obtain industry certifications (e.g. CTPRP, CISSP, CC, CGRC) needed.

Responsabilidades

• Onboarding clients and survey content into the Prevalent cloud hosted platform.
• Distribution of information risk surveys to third parties.
• Providing first line support to clients.
• Monitoring assessment completion rates.
• Conducting analysis on completed survey content.
• Managing third party risk remediation activities.

Conocimientos

Customer relationship skills

Time management

Strong written communication

Interpersonal skills

IT literacy

Educación

Recent graduate or graduate with 1 to 2 years of experience

Herramientas

Microsoft Office

Descripción del empleo

Job Overview

As a ROC Analyst, you’ll be working within our Risk Operations Center to provide services for our enterprise clients, support internal processes, and deliver operational tasks. The role will involve delivery of services across all aspects of the third party risk management lifecycle, including gathering information security controls evidence from third parties on behalf of our clients, analytical exercises on client deliverables, and developing third party remediation plans.

This is an entry level position suitable for an ambitious, hardworking, recent graduate or graduate with 1 to 2 years of experience, preferably in information risk management. We’re looking for a determined and enthusiastic self-starter, with a focus on quality and client satisfaction. The job will span a breadth of information security and operational tasks – ideal for someone interested in developing their skills in risk management.

Among others, responsibilities will include:

• Onboarding clients and survey content into the Prevalent cloud hosted platform
• Distribution of information risk surveys to our clients’ requested third parties
• Addressing client queries through first line support by articulating technical concepts to non-technical stakeholders, and following basic troubleshooting steps
• Monitoring and managing assessment completion rates through effective communication channels with third parties
• Conducting analysis on completed survey content and industry reports
• Managing third party risk remediation activities with the support of the Prevalent Professional Services Team
• Engaging in client touch points to provide updates on progress in collaboration with the Prevalent Customer Success Team
• Managing multiple parallel workstreams through basic project management
• Creating client reports covering key service KPI’s and third party summaries
• Quality assurance exercises on client documentation
• Review of business monitoring feeds to identify potential threats
• Leveraging the Prevalent platform to conduct other service deliverables including data mapping, contract management, contact discovery etc.

Requirements & Skills

• 1 to 2 years of experience desirable, preferably in information risk
• Experience and appreciation of working in a customer focused environment is essential
• Highly professional with outstanding customer relationship skills and a strong team player
• Strong written communication and engagement skills
• Work well under pressure with excellent time management, prioritization, planning, and organizational skills
• Strong interpersonal skills with the ability to interact with all stakeholders
• Be IT literate with a sound understanding and proficiency with Microsoft Office
• Willingness to obtain industry certifications (e.g. CTPRP, CISSP, CC, CGRC)

Education

• Education Requirements: Recent graduate or graduate with 1 to 2 years of experience, preferably in information risk management

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.