Risk Operations Center (ROC) Analyst

Mitratech Holdings Inc; México; A distancia; MXN 300,000 - 450,000; Jornada completa

Descripción de la vacante

Join Mitratech as a ROC Analyst in a pivotal role within our Risk Operations Center. This entry-level position focuses on providing exceptional service for enterprise clients, emphasizing third-party risk management. Ideal for recent graduates or those with up to two years of experience, you will develop your career in a supportive, diverse workplace with ample opportunities for growth.

Formación

• 1 to 2 years of experience preferred in information risk management.
• Professional with strong customer relationship skills.
• Willingness to obtain industry certifications (e.g. CTPRP, CISSP).

Responsabilidades

• Assist with onboarding clients into the Prevalent platform.
• Conduct analysis on completed survey content and industry reports.
• Provide first line support to client queries.

Conocimientos

Customer relationship skills

Written communication

Interpersonal skills

Planning and organizational skills

Technical troubleshooting

Educación

Recent graduate or graduate with 1 to 2 years experience in information risk management

Herramientas

Microsoft Office

Descripción del empleo

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Job Overview

As a ROC Analyst, you’ll be working within our Risk Operations Center to provide servicesfor our enterprise clients, support internal processes, and deliver operational tasks. The rolewill involve delivery of services across all aspects of the third party risk managementlifecycle, including gathering information security controls evidence from third parties onbehalf of our clients, analytical exercises on client deliverables, and developing third partyremediation plans.

This is an entry level position suitable for an ambitious, hardworking, recent graduate orgraduate with 1 to 2 years of experience, preferably in information risk management. We’relooking for a determined and enthusiastic self-starter, with a focus on quality and clientsatisfaction. The job will span a breadth of information security and operational tasks – idealfor someone interested in developing their skills in risk management.

Among others, responsibilities will include assisting with:

• Onboarding clients and survey content into the Prevalent cloud hosted platform
• Distribution of information risk surveys to our clients’ requested third parties
• Addressing client queries through first line support by articulating technical concepts to non-technical stakeholders, and following basic troubleshooting steps
• Monitoring and managing assessment completion rates through effective communication channels with third parties
• Conducting analysis on completed survey content and industry reports
• Managing third party risk remediation activities with the support of the Prevalent Professional Services Team
• Engaging in client touch points to provide updates on progress in collaboration with the Prevalent Customer Success Team
• Managing multiple parallel workstreams through basic project management
• Creating client reports covering key service KPI’s and third party summaries
• Quality assurance exercises on client documentation
• Review of business monitoring feeds to identify potential threats
• Leveraging the Prevalent platform to conduct other service deliverables including data mapping, contract management, contact discovery etc.

Requirements & Skills:

• 1 to 2 years of experience desirable, preferably in information risk
• Experience and appreciation of working in a customer focused environment is essential
• Highly professional with outstanding customer relationship skills and a strong team player
• Strong written communication and engagement skills
• Work well under pressure with excellent time management, prioritization, planning, and organizational skills
• Strong interpersonal skills with the ability to interact with all stakeholders
• Be IT literate with a sound understanding and proficiency with Microsoft Office
• Willingness to obtain industry certifications (e.g. CTPRP, CISSP, CC, CGRC)

Education:

• Education Requirements:Recent graduate orgraduate with 1 to 2 years of experience, preferably in information risk management

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

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