A leading SaaS provider in Mexico is looking for a Customer Training Specialist to drive the adoption and engagement of their AI tools. The role involves delivering onboarding sessions, creating educational content, and providing support to ensure customers achieve measurable business outcomes. The ideal candidate has extensive experience in customer-facing roles, strong communication skills, and a background in SaaS product training. This is a remote position, offering an opportunity to work with innovative solutions and a collaborative team.
Servicios
Limitless opportunities for success
Collaborative work environment
Innovative product offerings
Formación
4+ years in customer-facing roles like Customer Success or Training.
2+ years working with SaaS products for onboarding or user adoption.
1+ year with AI-enabled tools or software platforms.
Responsabilidades
Deliver clear AI onboarding sessions for customers.
Maintain understanding of AI products and their features.
Check in with customers to ensure they gain value from AI tools.
Produce user materials to help customers use AI features effectively.
Conocimientos
Customer Success
SaaS Product Knowledge
Training Skills
AI Understanding
Communication
Educación
Bachelor’s degree in a related field
Descripción del empleo
A leading SaaS provider in Mexico is looking for a Customer Training Specialist to drive the adoption and engagement of their AI tools. The role involves delivering onboarding sessions, creating educational content, and providing support to ensure customers achieve measurable business outcomes. The ideal candidate has extensive experience in customer-facing roles, strong communication skills, and a background in SaaS product training. This is a remote position, offering an opportunity to work with innovative solutions and a collaborative team.
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.