Service Advisor

Tesla; Ciudad de México; Presencial; MXN 30,000 - 50,000; Jornada completa

Descripción de la vacante

A leading electric vehicle manufacturer is looking for a Service Advisor in Mexico City. The role requires great customer communication skills, knowledge of vehicle maintenance, and attention to detail. Responsibilities include responding to customer inquiries, assessing technical issues, and maintaining accurate records. The ideal candidate will have a valid driver’s license and a proactive approach to learning automotive technologies, contributing to Tesla's mission of innovative service.

Formación

• Knowledge of vehicle maintenance and repair methods, including familiarity with tools.
• Ability to follow verbal and written instructions with meticulous attention to detail.
• Proactive willingness to learn emerging automotive technologies.

Responsabilidades

• Respond promptly to customer inquiries via phone, email, and drive-in.
• Assess technical issues and provide solutions or escalate them as needed.
• Accurately document customer concerns and data into the system.

Conocimientos

Customer communication

Problem-solving

Attention to detail

Proficiency in Dealer Management Systems

Knowledge of vehicle maintenance

Herramientas

Hand tools

Power tools

Automotive/electrical testing devices

Descripción del empleo

What To Expect

Our Service Advisors aren't just technically gifted, they are also great communicators who put the customer first, making Tesla a pioneer in automotive service with the highest customer satisfaction rate in the industry.

You will work with an international and diverse team of our best and brightest. Their experience ranges from automotive to industrial to hobbyists or career switchers, and what drives them all is Tesla's mission to accelerate the world's transition to sustainable energy. Our Service Centers are strategically placed to give customers ease of access and, on occasion, you’ll also customers off-site. Now is your chance to help us revolutionize the way automotive service is provided and further your professional growth and skills at the same time.

What You'll Do

• Respond promptly to customer inquiries via phone, email, and drive-in with a high level of attention and professionalism
• Assess technical issues, providing solutions over the phone when possible or escalating to the Shop Foreman/Service Manager for immediate attention
• Accurately document customer concerns and data into the Dealer Management System and demonstrate extreme attention to detail
• Conduct seamless transactions, guide customers through corrections, and summarize processes, keep customers informed with estimated completion times, regular updates, and thorough follow-up on each vehicle's status
• Coordinate vehicle details before delivery and coordinate delivery or pick-up times with customers, following up to confirm satisfaction with the provided services

What You'll Bring

• Knowledge of vehicle maintenance and repair methods, including familiarity with tools, materials, and techniques, hands‑on experience with a diverse range of hand and power tools, shop equipment, and automotive/electrical testing devices
• Ability to follow verbal and written instructions with meticulous attention to detail, and proficiency in Dealer Management System(s), Outlook, and MS Office
• Proactive willingness to learn emerging automotive technologies, establish and maintain cooperative relationships with all individuals contacted in course of work, including the public
• Maintain accurate daily records
• Must have a valid driver’s license in country of employment