Tesla Advisor, Delivery

Tesla; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading electric vehicle company in Mexico City is seeking a Tesla Advisor, Delivery, focused on enhancing operational efficiency and boosting store productivity. This role involves preparing customer loan documents, maximizing scheduling efficiency, and ensuring a great delivery experience. Candidates should possess customer service experience, excellent communication skills, and the ability to work collaboratively. Strong organizational skills and a valid driver's license are also required for this role, which aims at providing an exceptional client experience while supporting sustainable energy values.

Formación

• At least 1 year of customer service experience.
• Ability to develop collaborative relationships with customers and team members.
• Valid driver's license required.

Responsabilidades

• Prepare customer loan and DMV documents for delivery appointments.
• Demonstrate expertise in Tesla’s products and services.
• Maximize scheduling efficiency for improved customer experiences.
• Compile reports for performance improvement.
• Work with employees to ensure smooth delivery experiences.

Conocimientos

Customer service experience

Proactive team member

Organizational skills

Communication skills

CRM tools proficiency

Microsoft Office Suite proficiency

Herramientas

Salesforce

Descripción del empleo

What To Expect

As a Tesla Advisor, Delivery, your primary focus is on enhancing operational efficiency to boost store productivity. The Tesla Advisor, Delivery, supports customers after they place a vehicle order by collaborating with cross-functional teams to ensure an exceptional experience. This includes securing financial solutions, managing trade-in details, and completing delivery milestones. To succeed at Tesla, you must be energetic, highly organized, and hard-working. You should have a passion for sustainable energy and the ability to create exceptional client experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We are seeking a candidate with both the skills to create an exceptional client experience and a genuine commitment to the cause of sustainable energy.

What You'll Do

• Prepare customer loan and DMV documents and collaborate with other employees to ensure successful delivery appointments
• Demonstrate expertise in selling Tesla’s products and services
• Maximize scheduling efficiency to improve customer experiences
• Compile reports for performance improvement and support training
• Work closely with other employees to ensure smooth pre-delivery experiences for customers with upcoming delivery appointments and provide a great customer-centric delivery experience
• Maintaining Store Fleet: Coordinating service, allocation management, and completing accident report
• Perform additional responsibilities as assigned to meet business needs including delivery preparation, direct deliveries, and sales

What You'll Bring

• At least 1 year of customer service experience
• Proactive team member and ability to develop collaborative relationships
• Highly organized and excellent written and verbal communication skills
• Proficient with Microsoft Office Suite and CRM tools (Salesforce preferred)
• Ability to work evening hours, weekends, and holidays in a retail environment
• Valid driver's license required