EV Delivery Experience Specialist

Tesla; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading electric vehicle company in Mexico City is seeking a Tesla Advisor, Delivery, focused on enhancing operational efficiency and boosting store productivity. This role involves preparing customer loan documents, maximizing scheduling efficiency, and ensuring a great delivery experience. Candidates should possess customer service experience, excellent communication skills, and the ability to work collaboratively. Strong organizational skills and a valid driver's license are also required for this role, which aims at providing an exceptional client experience while supporting sustainable energy values.

Formación

• At least 1 year of customer service experience.
• Ability to develop collaborative relationships with customers and team members.
• Valid driver's license required.

Responsabilidades

• Prepare customer loan and DMV documents for delivery appointments.
• Demonstrate expertise in Tesla’s products and services.
• Maximize scheduling efficiency for improved customer experiences.
• Compile reports for performance improvement.
• Work with employees to ensure smooth delivery experiences.

Conocimientos

Customer service experience

Proactive team member

Organizational skills

Communication skills

CRM tools proficiency

Microsoft Office Suite proficiency

Herramientas

Salesforce

Descripción del empleo

A leading electric vehicle company in Mexico City is seeking a Tesla Advisor, Delivery, focused on enhancing operational efficiency and boosting store productivity. This role involves preparing customer loan documents, maximizing scheduling efficiency, and ensuring a great delivery experience. Candidates should possess customer service experience, excellent communication skills, and the ability to work collaboratively. Strong organizational skills and a valid driver's license are also required for this role, which aims at providing an exceptional client experience while supporting sustainable energy values.