Jobs at Ibm in United States

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio.

Support and maintain Microsoft Dynamics 365 Case Management (CRM) platform. This role will focus on user management, recurring issue resolution, configuration changes, and basic functional troubleshooting. For issues that require a code change or solution customizations, practioner will conduct an analysis for the required fix in the solution/code and work closely with the L3 support team that will execute the fix.

• Handle user account creation, user removal, modification, and access requests in Dynamics 365, Entra, and ServiceNow.
• Investigate and resolve common functional issues such as:
• User unable to resolve a case or perform a function.
• Client ERP sync errors.
• Other recurring system errors.
• Assess whether an enhancement request can be achieved via configuration without code changes; analyse and escalate to L3 when required.
• Reproduce and document defects to assist with root cause analysis.

• Perform non-code configuration changes in Dynamics 365:
• Update categorization values.
• Adjust user settings and preferences.
• Maintain and adjust reports, views, and filters.
• Update default order source settings.
• Execute simple data fixes and small-scale data corrections in Dataverse.
• Support basic workflow and Power Automate flow troubleshooting.

• Operate with a customized CM operations role (based on Workforce Manager baseline) instead of full system admin rights.
• Access logs and diagnostic data including Plugin Trace Logs and (future) App Insights for issue analysis.
• Support basic troubleshooting of integrations, primarily API-related issues.

• Work closely with L3 technical teams for advanced issues and defect resolution.
• Participate in transition and knowledge-transfer sessions to refine scope of recurring vs. new issues.
• Document operational procedures and recurring fixes for reuse.
• Proactive monitor performance issues in existing integrations and escalate to L3 team.

Bachelor\'s Degree

• Microsoft Dynamics 365 – strong functional knowledge of case management.
• Basic administration skills for user and access management.
• Experience with non-code configuration in Dynamics 365 (views, filters, categorization custom mechanism fix through data fix, settings).
• Familiarity with Dataverse for data storage and structure.
• Ability to troubleshoot recurring issues and perform simple data fixes.
• Basic understanding of APIs and system integrations

• Deeper technical knowledge of Dynamics 365 to extend issue resolution capabilities.
• Experience with XrmToolbox and FetchXML for complex/bulk data operations.
• Ability to analyze Plugin Trace Logs and Azure App Insights.
• Experience with Power Automate and Power BI.
• Basic JavaScript knowledge for Dynamics form and button troubleshooting.