lavori da Delivery in località Messico

Here at Lifecycle Operations, we strive to offer our clients a premium experience: combining the trusted Cisco brand with highly skilled and experienced individuals offering years of industry exposure and Install Base/Contract understanding to deliver an Asset Management service tailored to our customers’ specific needs. You will be the Trusted Advisor to both internal and external stakeholders, providing business insights on hardware and software in customer networks and managing account complexities and escalations.

The Asset Manager is responsible for driving desired business outcomes to the Stakeholders by achieving, monitoring and reporting Key Performance Indicators (KPIs) through effective installed base (IB) and contract management during the lifecycle of the engagement for both Hardware and Software/Licensing, as well as:

• Maintain and analyze customers’ software and hardware inventory metrics, including license management, lifecycle management, and compliance, ensuring regular updates and data accuracy.

• Collaborate with account teams, partners, customers, and internal teams to gather information, assess asset management processes, and execute necessary data cleanup.

• Compile and map consumption metrics using telemetry and purchase history to provide accurate and actionable reporting.

• Act as the main point of contact for asset and contract management, delivering process optimization recommendations and translating analytics into business insights.

• Lead and participate in projects, provide periodic business reviews to leadership, and guide team members to align with organizational strategies and deliver superior services.

• You can work autonomously following Cisco process & policies.

• Possess a Bachelor’s degree

• 4+ years of work experience, including analyzing, cleaning, interpreting and presenting (storytelling) data to Executives and/or to large audiences

• Business knowledge of data and database systems

• Advanced knowledge of Excel is required

• Software/Licensing experience

• Ability to innovate new analytical models to provide business insight

• Database Program language/analyzing large dataset experience

• Dashboard experience

• Can work across multiple analytical platforms and tools (Python, SQL, R, PowerBI, Thoughspot, etc)

• Industry process knowledge (ITIL, SIX SIGMA, CHAMP) is not required, though helpful

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Cisco is an affirmative action and equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.