Mexico Generic Requisition

Sitel; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global customer service company in Mexico City is seeking a dedicated Customer Service Representative. The successful candidate will provide high-quality customer support via phone, email, and chat, ensuring resolutions meet client objectives. Fluency in English and Spanish is essential, and a high school diploma is required. Experience in customer service and soft sales skills are advantageous. This is an onsite position that values teamwork and strong communication skills.

Formación

• Fluency in English and Spanish is essential.
• High School Diploma or equivalent is required.
• Experience in customer service is a plus.

Responsabilidades

• Provide high quality and accurate resolutions to customers.
• Answer general inquiries through phone, email, or chat.
• Ensure client objectives are met successfully.

Conocimientos

Fluent in verbal and written English

Fluent in verbal and written Spanish

Listening skills

Negotiation skills

Customer service oriented

Soft Sales Skills

Teamwork

Educación

High School Diploma

Descripción del empleo

About Us

Connect yourCX to a world of experience With 150,000 people working across the globe, Foundever® securely connects brands with their customers 9 million times daily in +60 languages. Our global footprint makes us one of the few true global players in the industry. Our global headquarters is located in Luxembourg.

Through our CX Everywhere delivery model, we’re ready to scale and adapt with access to the best CX talent. Connect your brand to a flexible delivery model built for the future of work.

Job Summary

Join our team and work for top global companies!

We are looking for a dedicated Customer Service Representative to join our team!

Provide high-quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries and offering solutions with the given tools via the phone, email, or chat. To make sure that objectives set by the client are met successfully.

Primary Job Responsibilities

• Fluent in verbal and written English & Spanish
• Able to work onsite
• High School Diploma
• Soft Sales Skills is a plus.
• Customer Service experience is a plus.
• Listening skills
• Negotiation skills.
• Customer service oriented.
• Teamwork.

Education

High school diploma or equivalent

Experience

Target Specialized Certifications