COS / Install Coordination Canada agent

Carestream; Región Centro; Presencial; MXN 30,000 - 50,000; Jornada completa

Descripción de la vacante

A leading medical technology company in Mexico is seeking a COS / IC Canada Agent to manage and coordinate customer orders and installations. The ideal candidate will have a bachelor's degree, proficient English, and strong customer service skills. Responsibilities include processing orders, communicating with customers, and coordinating installations, ensuring compliance with company standards. This role offers a dynamic work environment focused on customer satisfaction.

Formación

• Experience with customer service and issue resolution is desired.
• Effective written and verbal communication skills are required.
• Must be able to work independently and manage multiple tasks.

Responsabilidades

• Process and review customer purchase orders accurately.
• Communicate proactively with customers and sales teams.
• Coordinate installations and training schedules effectively.
• Ensure compliance with documentation and company standards.
• Investigate and resolve order discrepancies promptly.

Conocimientos

Proficient in English (90%+)

Strong analytical skills

Time management skills

Customer service oriented

Proactive and self-motivated

Educación

Bachelor degree or related experience

Herramientas

MS Office

SAP (ECC P50)

C4C knowledge

Descripción del empleo

Carestream is an Equal Opportunity Employer

Carestream is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

All applicants must complete the on-line application process. Carestream is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please click accommodations.

Requisition ID: 4599

Position Summary

The COS / IC Canada Agent is responsible for managing and coordinating customer orders and installations for Carestream products and services during the transition of Canadian operations to the Business Operations Center (BOC). This role ensures timely and accurate processing of consumables, equipment, and service orders, while maintaining compliance with company standards and delivering exceptional customer service.

Position Responsibilities

• Order Management: Process and review customer purchase orders for consumables, equipment, accessories, and service upgrades. Ensure all orders meet “Good Order Package” requirements and are entered accurately in SAP/C4C systems.
• Customer Communication: Maintain proactive and clear communication with customers, sales teams, and internal stakeholders to resolve inquiries, confirm delivery dates, and ensure customer satisfaction.
• Installation Coordination: Oversee and track shipments, installations, and training schedules to meet deadlines and revenue targets. Coordinate with Field Service Engineers, Sales, and dealers for smooth delivery and setup.
• Compliance & Documentation: Validate quotes, approvals, and contractual terms. Ensure proper documentation in Salesforce and CRM systems, and maintain accurate records for reporting and entitlement.
• Issue Resolution & Escalation: Investigate and resolve order discrepancies, complaints, and potential risks. Escalate issues as needed to ensure timely resolution.
• Performance & Quality: Meet team metrics and service levels, follow all BOC quality measures, and continuously strive to improve processes and customer experience.

Required Skills & Education

• Bachelor degree or related experience.
• Proficient in English (90%+), with strong written and verbal communication skills
• Highly proactive, strong analytical and time management skills
• Self motivated with little supervision. Strong sense of ownership towards goals and quality measures
• strong multi-tasking and customer service oriented skills

Desired Skills

• Intermediate MS Office, SAP (ECC P50), C4C knowledge
• 3+ years of experience in a Customer Service Experience
• Takes initiative to resolve issues and meet objectives
• Negotiation skills