Call Center Bilingue jobs in United States

At Amazon, we are working to be the most customer-centric company on earth.

To get there, we need exceptionally talented, bright, and driven people.

If you would like to help us build the place to find and buy anything online, this is your chance to make history.

We are looking for a dynamic, organized self-starter to join our Human Resources department as an HR Manager.

• The ability to understand business goals and recommend new approaches, policies and procedures to effect continual improvements in business objectives, productivity and development of HR within the company
• A true hands-on approach as well as the ability to successfully monitor the "pulse" of the employees to ensure a high level of employee engagement
• Experience with rapid and complex changing work environment
• Coaching and mentoring at management level
• Success in creating and driving effective development, employee relations, retention and reward programs
• Being an enthusiastic team player with a strong drive to create a positive work environment
• For us, key strengths are recognized as - flexibility, fantastic communication skills and huge amounts of drive
• The ability to be comfortable with high volume workload and not be afraid to "roll up your sleeves"
• A strong solutions focus and be comfortable working in an environment which demands strong deliverables along with the ability to identify problems and drive appropriate solutions
• Strong internal and external customer service focus
• The ability to manage multiple priorities simultaneously - orientated on results
• Bias for action, strong work ethic, and desire to achieve excellence
• Must be able to interface at all levels of the organization
• Experience writing and facilitating written recommendations on HR or business related topics with a clear use of data to support recommendations
• Passion for innovative HR solutions and process improvement
• Excellent organizational and interpersonal skills

• A completed Bachelor's Degree or 2+ years Amazon experience
• Resume that shows steady progression in HR Management for the last 7+ years
• 5+ Prior experience leading, coaching, and mentoring direct reports.
• 5+ Prior experience supporting hourly employee client groups (distribution, manufacturing, or call center environments).
• 5+ Experience in labor / employee relations.
• Fully Bilingual (English & Spanish).

Experience in Labor / Employee Relations

• Master's Degree or MBA in HRM preferred

• MEX, GRO, Leon
• Human Resources - Fulfillment
• Human Resources