SUPPORT ENGINEER

Atos SE; Monterrey; Presencial; MXN 30,000 - 40,000; Jornada completa

Descripción de la vacante

A global technology leader is seeking a professional to provide prompt and effective desktop customer service by resolving client incidents onsite and managing complex issues. The ideal candidate will possess excellent customer service and collaboration skills, along with fluent English proficiency. This role is located in Monterrey, Nuevo León, Mexico.

Formación

• Ability to troubleshoot, analyze, and diagnose technical issues independently.
• Experience in providing professional desktop service.
• Capability to manage complex customer issues efficiently.

Responsabilidades

• Respond to client incidents on site to resolve issues.
• Document and address customer issues professionally.
• Track and report issues, recommend system improvements.

Conocimientos

Excellent customer service skills

Excellent collaboration skills

Fluent English

Descripción del empleo

Overview

Who we are. We are a team of passionate experts with a clear ambition: applying digital technology to advance what matters for our clients and society. Together we create reliable and responsive digital foundations for the world’s businesses, institutions, and communities. Learn more on Advancing what matters.

About Atos

Atos is a global leader in digital transformation with c. 78,000 employees and annual revenue of c. € 10 billion. European number one in cybersecurity, cloud and high-performance computing, the Group provides tailored end-to-end solutions for all industries in 68 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea) and listed on Euronext Paris.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

Responsibilities

• Provides quick response to client incidents on site to troubleshoot, analyze, diagnose and engage appropriate technical resources to resolve client issues. The incumbent operates independently to provide prompt and professional desktop service through quick processing and prioritization of a variety of problems.
• Ensures the most complex customer issues are promptly addressed, documented and resolved in a timely and professional manner consistent with the highest customer service and professional / technical standards
• Initiates tracking and reporting of issues, as well as recommends means for system improvement including procedural steps, increased training, and enhanced documentation.
• Rotate shifts periodically.
• EXCELLENT customer service skills & attitude
• EXCELLENT collaboration skills
• FLUENT English skills

Learn more about us

At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here.

Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management – tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here