Subgerente Banana Republic Fashion Drive

Buscojobs México; Nuevo León; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global manufacturing company in Nuevo León is looking for a Customer Service Representative to manage customer accounts and ensure satisfaction. The ideal candidate has a Bachelor's Degree, 2+ years of experience in customer service, and is bilingual in Spanish and English. The role involves handling inquiries, managing orders, and supporting audits, contributing to overall customer relationship success.

Formación

• 2+ years of experience in customer service, account management, or order management.
• Ability to handle customer inquiries, complaints, and escalations effectively.
• Attention to detail required for managing orders and inventory.

Responsabilidades

• Act as the main point of contact for assigned customer accounts.
• Manage orders from entry to delivery, ensuring accuracy and on-time performance.
• Support customer audits and quality-related communications.

Conocimientos

Strong communication and interpersonal skills

Organizational skills

Problem-solving skills

Bilingual (Spanish & English)

Educación

Bachelor’s Degree in Business Administration or related field

Herramientas

MS Office

ERP systems (SAP or similar)

Descripción del empleo

Customer Service Representative

A global manufacturing company is seeking a Customer Service Representative to manage customer accounts, ensure on-time communication, and support order fulfillment processes. This role will be key in building strong client relationships, ensuring customer satisfaction, and coordinating with internal teams to meet business objectives.

Qualifications

• Bachelor’s Degree in Business Administration, International Business, or related field (preferred).
• 2+ years of experience in customer service, account management, or order management (manufacturing or automotive industry preferred).
• Strong communication and interpersonal skills.
• Proficiency in MS Office and ERP systems (SAP or similar).
• Ability to handle customer inquiries, complaints, and escalations effectively.
• Organizational and problem-solving skills with attention to detail.
• Bilingual (Spanish & English) required for customer and internal communication

Key Responsibilities

• Act as the main point of contact for assigned customer accounts.
• Manage orders from entry to delivery, ensuring accuracy and on-time performance.
• Handle customer inquiries and resolve issues quickly and professionally.
• Monitor inventory levels and coordinate with planning, logistics, and production teams.
• Provide updates on order status, shipping, and delivery schedules.
• Support customer audits, visits, and quality-related communications.
• Maintain accurate customer data and records in ERP systems.
• Prepare reports and analysis to support account performance and KPIs.
• Promote continuous improvement in customer service processes.

Note: This description consolidates multiple variants found in the source and focuses on core Customer Service responsibilities and qualifications without adding new facts.