Customer Service Representative - U.S. Domestic

Maxcess International; Santiago de Querétaro; Presencial; MXN 240,000 - 360,000; Jornada completa

Descripción de la vacante

A leading company in manufacturing seeks a Customer Service Representative to join their team in Queretaro, Mexico. The role involves inside sales, managing customer inquiries, and ensuring high levels of satisfaction. Candidates should possess strong communication skills, be fluent in English, and have relevant experience in customer service. Opportunities for training and travel may be available.

Formación

• Must be fluent in English in a technical environment.
• Minimum two years of customer service experience.
• Highly qualified candidates may be considered at a higher salary.

Responsabilidades

• Provide best-in-class customer service.
• Manage quote and order requests promptly.
• Collaborate with Engineering to meet customer needs.

Conocimientos

Organizational skills

Communication skills

Problem-solving

Self-motivation

Basic mechanical aptitude

Educación

Bachelor's degree in business, sales, or engineering

GED/high school diploma

Herramientas

Microsoft Outlook

Salesforce

Oracle CRM

Descripción del empleo

Customer Service Representative - U.S. Domestic

DUTIES AND RESPONSIBILIITES:

Location Information:

• Position located in Queretaro, Mexico - office. Individuals hired for this position are part of the US Domestic CSR team, servicing RotoMetrics customers based exclusively in the US.
• This position reports to Supervisors & Management located in the US.
• Training and travel opportunities will be provided, to ensure cohesion with the larger US Domestic CSR team.

Primary responsibility:

• Inside sales. Act as the face of RotoMetrics to customers, while managing the needs of the customer through all channels.
• Manage all quote and order requests within one hour of receipt.
• Recommend best product based on customers’ business application and technical requirements.

Daily duties:

• Provide best-in-class customer service to internal and external customers.
• Configure, communicate, and follow-up on verbal or written quotations to secure orders
• Configure & process new orders in a timely manner and strive towards an overall reduction of order entry processing time
• Enter die line requests, Tech Support, Engineering, and drawing requests.
• Educate customers about terminology to improve order entry process and customer satisfaction.
• Collaborate with Engineering and Manufacturing departments to meet customers’ expectations by providing a complete drawing package.
• Support Manufacturing facilities’ efforts to maximize revenue on a monthly, quarterly, and yearly basis by driving down units on shipping hold.
• Work with other departments to manage return authorizations, customer concessions, milestone billing, and overdue invoices.
• Monitor expedited shipment dates to ensure customer requirements are met
• Ensure customer files and notes in CRM are current and up to date.
• Identify trends in customer satisfaction or dissatisfaction and communicate with Account Managers and Management as needed.
• Cultivate an open communication environment.
• Meet assigned revenue objectives.
• Provide all necessary competitive information regarding price targets and production locations.
• Promote waste minimization, energy conservation, and other efforts to meet environmental objectives
• Other duties as assigned to meet departmental and Company objectives.

CANDIDATE QUALIFICATIONS:

Candidate Requirements:

• Must be fluent in English in a technical or manufacturing environment (written & spoken)
• Bachelor's degree (B.A. or B.S.) from four-year college/university in business, sales, or engineering, and minimum two years’ experience acting as a customer service representative configuring products or parts
  OR
  GED/high school diploma with a minimum of four years’ experience acting as a customer service representative configuring products or parts
• Highly Qualified Candidates may be considered at a higher salary, based on experience.
• Ability to sit for extended periods of time
• Ability to wear personal protective equipment (if entering designated manufacturing areas)-safety shoes, safety glasses, hearing protection, etc.

Job Qualifications and Experience

• Excellent organizational skills
• Excellent verbal and written communication skills
• Proficiency in Microsoft Outlook, Teams, Word, and Excel
• Self-motivation to own complicated tasks with minimal supervision
• Willingness to report to remote Supervisors located in US
• Basic mechanical aptitude and ability to read dimensional prints
• Ability to problem-solve and handle rejection while maintaining professionalism and motivation
• Willingness to constantly learn new processes, terminology, and products
• Proficiency in basic algebra
• Salesforce and/or Oracle CRM experience are a plus
• Experience in an industrial or manufacturing environment is a plus
• Tag and Label industry knowledge and experience are a plus

Maxcess is an equal employment opportunity employer. We do not discriminate on the basis of race, religion, sex, disability, age, pregnancy, national origin, sexual orientation, or any other characteristic protected by applicable law. We are committed to diversity and inclusion, and all qualified candidates are encouraged to apply.

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#LI-Onsite

Maxcess is an equal employment opportunity employer. We do not discriminate on the basis of race, religion, sex, disability, age, pregnancy, national origin, sexual orientation, or any other characteristic protected by applicable law. We are committed to diversity and inclusion, and all qualified candidates are encouraged to apply.

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