Customer service representative

Intugo; Hermosillo; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A customer service firm in Hermosillo is seeking a detail-oriented Auto Customer Service Representative to manage communication with consumers and dealer-clients. Responsibilities include updating customer information, answering inquiries, and ensuring accurate customer applications. The ideal candidate should possess strong communication skills and be proactive in fielding client solutions.

Responsabilidades

• Document and update customer information in proprietary CRM systems.
• Field general inquiries and provide outstanding client solutions.
• Interact and dialogue with consumers and dealer-clients via telephone and email.
• Verify accuracy of customer applications and personal information.
• Set and calendar appointments to ensure maximum sales opportunities for dealer-clients.

Descripción del empleo

The Auto CSR position requires a dynamic and detail-oriented individual responsible for communicating with consumers and dealer-clients of Auto Credit Express and CarsDirect.

Primary Duties

• Document and update customer information in proprietary CRM systems
• Field general inquiries and provide outstanding client solutions
• Interact and dialogue with consumers and dealer-clients via telephone and email
• Verify accuracy of customer applications and personal information
• Set and calendar appointments to ensure maximum sales opportunities for dealer-clients