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Customer Operations Italian Market
Job summary
An international recruitment agency is looking for an Operations Customer Expert who is fluent in Italian to work in Lisbon. The candidate will be responsible for managing customer interactions through various channels and supporting operations. The position offers a total gross cash compensation of either 1050 per month with company accommodation or 1379 without accommodation. Additional benefits include health insurance from day one and a potential productivity bonus, alongside a supportive multicultural work environment.
Benefits
Responsibilities
- Respond to customer requests via email, chat, contact forms and calls.
- Handle support tickets related to general queries, refunds or incomplete services.
- Call users to speed up case resolution and improve communication.
- Perform back-office tasks that may involve outbound calls.
- Conduct outbound calls to promote products, collect feedback and support customer success.
- Maintain accurate records using CRM tools.
- Achieve performance goals and respect deadlines.
- Provide operational feedback and escalate cases when needed.
Skills
Position: Operations Customer Expert
Location: Lisbon, Portugal
Market: Italian‑Speaking
As part of the Customer Service Operations team you will:
- Respond to customer requests via email, chat, contact forms and calls
- Handle support tickets related to general queries, refunds or incomplete services
- Call users to speed up case resolution and improve communication
- Perform back‑office tasks that may involve outbound calls
- Conduct outbound calls to promote products, collect feedback and support customer success
- Maintain accurate records using CRM tools
- Achieve performance goals and respect deadlines
- Provide operational feedback and escalate cases when needed
Total Gross Cash Compensation: 1050 / month
- Base salary
- Monthly holiday & Christmas allowances
- Meal allowance (7 per working day)
- Apartment benefit‑in‑kind (200 declared on payslip tax‑free until 31/12/2026)
- Health insurance from day one
- Potential productivity bonus (performance‑based)
Total Gross Cash Compensation: 1379.00 / month
- Higher base salary (no apartment benefit)
- Monthly holiday & Christmas allowances
- Meal allowance
- Health insurance from day one
- Potential productivity bonus (performance‑based)
- Schedule: 8 hours/day
- Training content includes system onboarding, customer management product training & on‑the‑job practice
- Training allowance: 42.72 per day
- Payment is made only if training is fully completed
- 40 hours/week with 1 hour lunch break
- 22 vacation days per year
- Italian holidays apply
- If you work on a Portuguese public holiday you receive a compensation day
- Office located near Oriente / Moscavide stations (easy access by metro, bus, train)
Why Portugal: A multicultural lifestyle, sunny climate, international work environment, career growth opportunities and a great work‑life balance.
Want to apply or learn more? Feel free to message me!
Key Skills: Microsoft Access, SQL, Analysis Skills, Microsoft Powerpoint, Securities Law, Data Mining, Investment Banking, Market Research, Microsoft Excel, Visual Basic, Bloomberg, Data Analysis Skills
Employment Type: Full Time
Vacancy: 1
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.