Work in Portugal Customer OperationsItalian Market

Cross Border Talents; Napoli; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

An international recruitment agency is looking for an Operations Customer Expert who is fluent in Italian to work in Lisbon. The candidate will be responsible for managing customer interactions through various channels and supporting operations. The position offers a total gross cash compensation of either 1050 per month with company accommodation or 1379 without accommodation. Additional benefits include health insurance from day one and a potential productivity bonus, alongside a supportive multicultural work environment.

Servizi

Monthly holiday allowances

Meal allowance

Health insurance from day one

Potential productivity bonus

Mansioni

• Respond to customer requests via email, chat, contact forms and calls.
• Handle support tickets related to general queries, refunds or incomplete services.
• Call users to speed up case resolution and improve communication.
• Perform back-office tasks that may involve outbound calls.
• Conduct outbound calls to promote products, collect feedback and support customer success.
• Maintain accurate records using CRM tools.
• Achieve performance goals and respect deadlines.
• Provide operational feedback and escalate cases when needed.

Conoscenze

Microsoft Access

SQL

Analysis Skills

Microsoft Powerpoint

Securities Law

Data Mining

Investment Banking

Market Research

Microsoft Excel

Visual Basic

Bloomberg

Data Analysis Skills

Descrizione del lavoro

We are looking for Italian‑speaking talents who want to build a career in Customer Operations & International Support while working in a diverse multicultural environment in Lisbon.

Position: Operations Customer Expert
Location: Lisbon, Portugal
Market: Italian‑Speaking

Your Main Responsibilities

As part of the Customer Service Operations team you will:

• Respond to customer requests via email, chat, contact forms and calls
• Handle support tickets related to general queries, refunds or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back‑office tasks that may involve outbound calls
• Conduct outbound calls to promote products, collect feedback and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback and escalate cases when needed

Salary Package With & Without Accommodation

Option 1 With Apartment (Company Housing Included)

Total Gross Cash Compensation: 1050 / month

• Base salary
• Monthly holiday & Christmas allowances
• Meal allowance (7 per working day)
• Apartment benefit‑in‑kind (200 declared on payslip tax‑free until 31/12/2026)
• Health insurance from day one
• Potential productivity bonus (performance‑based)

Option 2 Without Apartment (You Arrange Your Own Housing)

Total Gross Cash Compensation: 1379.00 / month

• Higher base salary (no apartment benefit)
• Monthly holiday & Christmas allowances
• Meal allowance
• Health insurance from day one
• Potential productivity bonus (performance‑based)

Training Information

• Schedule: 8 hours/day
• Training content includes system onboarding, customer management product training & on‑the‑job practice
• Training allowance: 42.72 per day
• Payment is made only if training is fully completed

Working Conditions

• 40 hours/week with 1 hour lunch break
• 22 vacation days per year
• Italian holidays apply
• If you work on a Portuguese public holiday you receive a compensation day
• Office located near Oriente / Moscavide stations (easy access by metro, bus, train)

Why Portugal: A multicultural lifestyle, sunny climate, international work environment, career growth opportunities and a great work‑life balance.

Want to apply or learn more? Feel free to message me!

Key Skills: Microsoft Access, SQL, Analysis Skills, Microsoft Powerpoint, Securities Law, Data Mining, Investment Banking, Market Research, Microsoft Excel, Visual Basic, Bloomberg, Data Analysis Skills

Employment Type: Full Time

Vacancy: 1