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Global Retail Operations Specialist
Job summary
A luxury fashion brand based in Milan seeks a Global Retail Operations Specialist to support their Global Retail Operations team. The role involves developing project plans, optimising retail workflows, and managing technology rollouts across markets. Candidates should have at least 3 years of experience in the retail industry, strong analytical and problem-solving skills, and proficiency in Excel. Fluency in English is required. Opportunities for career growth are available in a dynamic environment.
Qualifications
- At least 3 years’ experience in the Retail industry.
- Fluency in English required.
- Proven track record in managing Retail POS and Omnichannel system rollouts.
Responsibilities
- Develop and maintain project plans for Global Retail Operations.
- Communicate project updates to teams.
- Identify and propose strategies to optimise retail workflows.
- Monitor policy and procedure quality.
- Prepare business cases for new projects.
Skills
Tools
Dolce & Gabbana, a leader in the world of luxury fashion, has an exceptional career opportunity available for aGlobal Retail Operations Specialist - based in our HQ Milan.
- Support Global Retail Operations team by developing and maintaining project plans, including timelines and milestones
- Communicate project deadlines and updates to keep teams informed and ensure successful project launches
- Identify inefficiencies in retail processes and propose strategies to optimise workflows
- Identify potential initiatives to improve retail operations activities at global level
- Monitor policy and procedure quality, escalating issues as needed to maintain standards
- Collect stakeholder feedback on operational gaps and work with management to develop action plans
- Ensure global operation manuals (e.g., grooming, uniforms, BOH organisation) are implemented according to management guidelines
- Anticipate potential project risks and develop mitigation strategies
- Prepare business cases to justify new projects and investments, aligning them with organisational objectives
- Nurture a project management mentality within the Global Retail Operations team
- Foster an analytical methodology in all retail operations areas of intervention, building a fact-based approach rooted in data and evidence
- Support rollouts of new Retail POS systems and Omnichannel solutions across global markets
- Support the coordination and delivery of training programs for store teams on new applications and tools, ensuring smooth adoption and operational excellence
- Collaborate with IT and Retail teams to test, validate, and implement new technologies in-store, guaranteeing compliance with global standards
- At least 3 years’ experience working in the Retail industry
- Strong and proven analytical background
- Proficiency in Office, especially Excel; Business Objects is a plus. Knowledge of retail POS systems such as CEGID, SAP, or X-Store is considered an advantage.
- Fluency in English
- Strong written and verbal communication skills
- Ability to multitask
- Able to work well in a fast-changing environment
- Strong attention to detail
- Good organisational skills
- Proactivity and problem-solving attitude
- Experience in managing Retail POS and Omnichannel system rollouts
- Knowledge of retail technology and ability to train store teams on new applications
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.