Global Customer Director, eRetail & Fashion (d/f/m) - DHL CSI

Deutsche Post DHL Research and Innovation GmbH; Milano; In loco; EUR 100.000 - 140.000; Tempo pieno

Descrizione del lavoro

A leading logistics firm is seeking a Global Customer Director to manage pivotal accounts within the eRetail and fashion sectors. The ideal candidate should be an executive leader with deep knowledge of global supply chain dynamics, capable of building relationships at the C-suite level. This role involves developing innovative solutions and driving account performance against established KPIs. Candidates must be fluently bilingual in English and Italian, with a passion for strategic thinking and customer-centric solutions. Competitive package offered.

Servizi

Global Influence and Strategic Impact

Career Growth Opportunities

Creative Work Environment

Competenze

• Proven executive leadership in eRetail and fashion sector.
• Deep knowledge of global supply chain dynamics.
• Experience managing complex multi-million-dollar accounts.
• Ability to influence at board level and drive profitable growth.
• Strong consultative selling and solution design skills.
• Fully fluent in English and Italian.

Mansioni

• Lead global development and relationship management for key accounts.
• Build and maintain relationships with C-suite stakeholders.
• Develop innovative solutions addressing customer needs.
• Monitor account performance against KPIs.
• Drive continuous improvement in service quality.

Conoscenze

Executive Leadership

Industry Expertise

Global Strategic Account Management

Cross-Divisional Experience

Consultative Selling

Analytical Skills

Communication Skills

Descrizione del lavoro

Global Customer Director, eRetail & Fashion (d / f / m) - DHL CSI

A great, dynamic and fun team is looking for a new colleague!

Are you ready to join a highly dynamic and fun team? The eRetail and Fashion team is on the lookout for a passionate and driven Global Customer Director! In this thrilling role, you'll lead the global development and relationship of a key DHL Group Global Customer Account.

You will work closely with a portfolio of iconic Luxury fashion and eyewear brands, shaping global strategies that enhance their Retail and eCommerce supply chains

Your mission :

• Grade : RCS H
• Contract Type : Permanent
• Employment Type : Full-time
• Work Mode : Hybrid
• Location : Flexible within Italy, preferably in Milan
• Recruiting Contact : CSI Recruiting Team [e-mail]
• CSI Sector / Function : eRetail and Fashion

What is your role :

Strategic Customer Leadership

• Serve as the global executive sponsor for two of DHL’s most significant eRetail and Fashion accounts, ensuring alignment with the customer’s long-term business objectives and DHL’s strategic priorities.
• Build and maintain trusted relationships with C-suite and board-level stakeholders, positioning DHL as a critical partner in shaping their global supply chain strategy.
• Anticipate industry trends and customer challenges, translating insights into innovative, commercially viable solutions that deliver measurable impact.

Global Opportunity Development & Growth

• Drive the identification and qualification of high-value opportunities across regions and divisions, ensuring strategic fit and financial attractiveness.
• Lead the development of complex, multi-division proposals that integrate DHL’s full portfolio of products and services, securing executive buy-in internally and externally.
• Oversee global contract renewals and negotiations, ensuring long-term profitability and customer satisfaction.

Solution Strategy & Implementation

• Champion the creation of tailored, high-complexity solutions that address customer needs and deliver competitive advantage.
• Ensure seamless implementation by coordinating cross-functional and cross-regional teams, managing risks, and maintaining clear communication with all stakeholders.
• Act as an escalation point for critical issues, ensuring rapid resolution and safeguarding customer trust.

Customer Experience & Performance Management

• Monitor account performance against agreed KPIs, driving continuous improvement initiatives to enhance service quality and operational excellence.
• Lead customer satisfaction programs and ensure follow‑up actions deliver year‑on‑year improvements.
• Represent DHL in strategic reviews and governance forums with the customer’s senior leadership.

Cross‑Divisional Collaboration & Influence

• Orchestrate global account governance, including regular steering meetings and strategic planning sessions with divisional leaders.
• Secure alignment and commitment from DHL’s senior executives and functional heads to deliver on account objectives.
• Promote a culture of collaboration and innovation across divisions to maximize value creation for the customer and DHL.

What we’re Looking For :

• Proven Executive Leadership
• Industry Expertise : Deep knowledge of the eRetail and Fashion sector and global supply chain dynamics, with hands‑on experience in logistics solutions across multiple geographies.
• Global Strategic Account Management : Demonstrated success in leading complex, multi‑million‑dollar accounts, influencing decisions at board level, and driving profitable growth.
• Cross‑Divisional Experience : Strong track record of working across multiple DHL divisions (minimum 2, preferably including Global Forwarding Freight), leveraging diverse capabilities to deliver integrated solutions.
• Consultative Selling & Solution Design : Expertise in developing and presenting high‑value, innovative solutions that address customer challenges and create competitive advantage.
• Influence & Collaboration : Ability to lead in a matrix organization, build consensus among senior stakeholders, and manage without formal authority.
• Analytical & Commercial Acumen : Exceptional ability to assess financial attractiveness, manage risk, and structure commercially sound proposals.
• Communication & Negotiation Skills : Outstanding presentation, facilitation, and negotiation skills, with the ability to engage confidently at C‑suite level.
• Languages : Fully business fluent in English and Italian; additional languages are an advantage.
• Mindset : Strategic thinker with an innovative approach, resilience in navigating ambiguity, and a passion for delivering customer‑centric solutions.

What’s in it for You?

• Global Influence & Strategic Impact

  Drive the development of DHL’s most important eRetail & Fashion accounts and shape innovative supply chain solutions on a global scale.

• Work at the Heart of Innovation

  Join DHL’s Customer Solutions & Innovation division, where creativity and forward‑thinking are part of everyday business.

• Unmatched Career Growth Opportunities

  Benefit from a clear path for professional development within a global organization recognized for leadership and excellence.

• Collaborate with Senior Decision‑Makers Worldwide

  Build relationships with top executives across regions and industries, positioning yourself as a trusted strategic advisor.

• Be Part of THE Logistics Company for the World

  Enjoy the stability, reputation, and resources of DHL while contributing to projects that make a real difference.

Interested in this opportunity?

Find out more about us on SmartConnect and learn how CSI is driving innovation in logistics.

If you have any questions regarding the job, please feel free to reach out to [e-mail].

Submit your application in English including your CV, cover letter, academic records, and your reference letters (if applicable).

Apply now! We are looking forward to your application! We recruit on a rolling basis, please apply at your earliest convenience.

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As an equal opportunity employer, we welcome applications from everyone. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.