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Bilingual Marketing Support (Italian & English) - Lisbon
Descrizione del lavoro
A leading recruitment agency is seeking a Marketing Customer Support Representative fluent in Italian and English to deliver B2B customer support. Key responsibilities include troubleshooting product issues, managing support across email and chat channels, and ensuring high customer satisfaction. This position offers a competitive salary of €1,000 monthly, meal allowances, and health insurance from day one. The successful candidate will demonstrate strong communication skills and a customer-centric approach, contributing to enhanced service quality.
Servizi
Competenze
- Fluent in Italian (C1 / Native level) and English (B2 level or higher).
- Strong communication skills required.
- Ability to troubleshoot technical and product-related issues.
Mansioni
- Provide B2B customer support to advertisers.
- Manage case volumes across email and chat channels.
- Ensure high Customer Satisfaction (CSAT) by providing timely updates.
Conoscenze
* Il benchmark retributivo si basa sugli obiettivi retributivi dei leader del mercato nei rispettivi settori. È pensato per orientare gli utenti Premium nella valutazione delle posizioni aperte e aiutarli a negoziare la propria retribuzione. Tale benchmark non è fornito direttamente dall'azienda, quindi la retribuzione effettiva potrà risultare anche notevolmente superiore o inferiore.