Chat jobs in United States

About Us:
Innovative Trials is a global leader in patient recruitment and retention for clinical trials with an opportunity for work in early 2025. We’re committed to making a difference by supporting patients through their clinical trial journey, ensuring they receive the care, guidance, and assistance they need.

We are currently seeking a passionate and skilled Patient Navigator to join our team. This role is ideal for independent in-country individuals on a contract basis with a strong background in clinical research who are enthusiastic about patient care and supporting clinical trial processes.

Job Purpose:
As a Patient Navigator (PN), you will play a critical role in supporting patients participating in clinical trials. This includes:

• Providing empathetic and informed support to patients and caregivers through live inbound and outbound communication.
• Guiding participants through prescreening processes to determine initial eligibility.
• Acting as a liaison between patients, clinical sites, and other stakeholders to ensure a seamless and supportive clinical trial experience.

Key Responsibilities:

• Engage with patients and caregivers to build trust and address any barriers or concerns they face during the trial process.
• Manage inbound and outbound communications via phone, email, and web chat while maintaining professionalism and urgency.
• Conduct prescreening calls to determine study eligibility and liaise with study sites for follow-up.
• Navigate helpdesk systems to track and resolve patient queries efficiently.
• Provide timely reporting on patient queries, prescreening outcomes, and site follow-ups.
• Support sites by improving communication and promoting effective use of recruitment and retention tools.
• Build and maintain strong relationships with clinical research associates (CRAs) and other vendors.
• Ensure compliance with regulatory requirements, including HIPAA, GCP, GDPR, and country-specific data privacy laws.

Key Skills and Attributes:

• Registered in local country - Dietitian
• At least two years of relevant clinical research experience.
• Current GCP certification and familiarity with country-specific data privacy regulations.
• Exceptional communication skills in English and local languages (verbal, written, and listening).
• Proficiency in tools like Google Workspace, Microsoft Office, and video conferencing platforms is a plus.
• Strong attention to detail, organisational skills, and the ability to work independently.
• A compassionate approach to supporting patients with diverse needs.
• Mental Health First Aid certification is a plus.
• Extensive knowledge of local healthcare systems is highly desirable.

What We Can Provide:

• Comprehensive onboarding and training tailored to assigned studies.
• Flexible working hours with opportunities to accept assignments based on your availability and needs of the study.
• Reimbursement for travel expenses in line with company policy.
• The opportunity to make a significant impact on clinical trial experiences while working on a flexible, contract basis.