Italian Customer Advisor - Lisbon, Portugal

Cross Border Talents; Roma; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A prominent recruitment company is seeking an Italian Customer Advisor to work in Lisbon. Your role involves representing a worldwide brand, developing customer relationships, and troubleshooting customer issues. Fluency in Italian and good English skills are required, along with strong communication and empathy skills. The position offers benefits like paid travel expenses, accommodation in Portugal, health coverage, and various social events.

Servizi

Paid travel Expenses

Surf lessons, social events, city discounts

Accommodation offered during your stay

Health Coverage and Private Health Care

Competenze

• Fluency in Italian (C2 Level or Native).
• Good knowledge of English (B1 level).
• Typing Speed: 20 words per minute.
• Availability to work in rotating shifts.
• Good computer skills.

Mansioni

• Represent a worldwide brand.
• Develop customer relationships and grant the best experience.
• Troubleshoot using support documents and system training.
• Offer recommendations to common problems.

Conoscenze

Fluency in Italian (C2 Level or Native)

Good communication skills

Good listening and empathy skills

Good time management skills

Team spirit and flexibility

Descrizione del lavoro

Cross Border Talents is recruiting a Italian Customer Advisor to work in Lisbon, Portugal.

Since 2014 we have been Outsmarting the Digital Skills' Shortage with Global Recruiters and Algorithms. Our mission is to connect Talent with Top Employers based in beautiful cities, where the quality of life is a big plus for our candidates' journey.

Our 3 Seals of Excellence awarded by the European Commission testify to the value of our vision.

We have +1000 job openings to fulfill every month across 10 EU countries. Care to join our success?

Are you looking for an opportunity to acquire professional experience, and enjoy the amazing city of Lisbon awarded as the green capital in 2020. Imagine being able to have surfing classes after work?

Want to make use of your language and technology skills?

Join one of the top BPO companies in Lisbon. Our client is a global leader and one of the biggest companies in Portugal. Your mission as a customer support agent is to support their activities offering the best quality service to their customers while working with prestigious worldwide brands.

Your Role as a Customer Advisor:

• Represent a worldwide brand;
• Integrate a multicultural environment;
• Develop customer relationships and grant the best experience for the customer;
• Troubleshoot through the use of open questions, support documents, and system training;
• Offer recommendations to common problems or frequently asked questions.

Requirements:

• Fluency in Italian (C2 Level or Native);
• Good knowledge of English (B1 level);
• Typing Speed: 20 words per minute.
• Availability to work in rotating shifts
• Good computer skills;
• Any kind of previous experience or contact with clients
• Excellent communication skills;
• Good listening and empathy skills;
• Good time management skills;
• Team spirit and flexibility.

Benefits:

• Cross Border Talent's Offer:
• Paid travel Expenses;
• Surf lessons, social events, city discounts
• Accommodation offered during your stay in Portugal;
• Health Coverage and Private Health Care;
• Working hours: 40h per week = is 8 hours per day / 5 days a week;
• Portuguese lessons;