Software Engineer jobs in United States

iZeno was founded in 2003 to provide enterprises with custom-built technology solutions they need to keep their business running seamlessly. Logicalis Asia, part of the Logicalis Group, a leading international IT solutions and managed services provider, has acquired a majority stake in iZeno , a company specialising in digital transformation, application modernisation, DevOps, customer experience and hybrid cloud solutions.

With a team of 120+ in-house innovators, we have delivered over 500 Enterprise Solutions, implemented, and optimized to enable smarter insights. Our team draws on industry experiences in accomplishing a portfolio of mission-critical applications, integrating Cloud, CRM, Data Analytics, and other leading technologies with our clients' existing IT frameworks.

With leading presence in the region, headquartered in Singapore and operation in Malaysia, Indonesia, Thailand and Philippines, no project is too complex for us, and our team is always ready for a new challenge.

The Role

• Provide Technical Support:Deliver technical support through written and verbal communication.
• Triage and Troubleshooting:Perform triage, root cause analysis, debugging, and troubleshooting across multiple Atlassian products.
• Incident Management:Handle and resolve incidents efficiently.
• Root Cause Analysis:Conduct thorough root cause analysis to identify underlying issues.
• Mentorship:Mentor junior team members and provide guidance on best practices.
• Facilitate Communication:Act as a liaison between customers and product principals to ensure clear and effective communication.

What We Are Looking For

• Eagerness to Learn:Willingness to pick up and learn new software and technologies.
• Effective Communication:Ability to interact and communicate effectively and openly with all levels of management, users, and vendors.
• Analytical Skills:Strong analytical skills with excellent problem-solving and troubleshooting abilities.
• Team and Independent Work :Ability to work independently and as part of a team, taking ownership of various parts of a project or initiative.
• Experience:Minimum of 5 years of relevant experience, ideally with some leadership experience.

Skills and Knowledge Required

• Atlassian Products:Proficiency with Atlassian products such as Jira, Confluence, Bitbucket, etc.
• CI/CD Processes:Knowledge of Continuous Integration and Continuous Deployment (CI/CD) processes and tools.

iZeno was founded in 2003 to provide enterprises with custom-built technology solutions they need to keep their business running seamlessly. Logicalis Asia, part of the Logicalis Group, a leading international IT solutions and managed services provider, has acquired a majority stake in iZeno, a company specialising in digital transformation, application modernisation, DevOps, customer experience and hybrid cloud solutions